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Forum Discussion
ocabj
3 years agoNew Contributor
1Password on MacOS will not update
Every time I try to update 1Password it will restart and then indicate it is still on 8.9.4 and tell me 8.9.8 is available.
1Password Version: 8.9.4
Extension Version: 2.3.8
OS Version: macOS 13.0.1
Browser:_ Firefox
7 Replies
- Former Member
I have nearly identical situation, will submit info now.
- andrew_l_1P
1Password Team
No worries, ocabj, I'm glad there's a workaround! Apologies for the inconvenience though, hopefully we can get to the bottom of it the next time it crops up. You know were to find us if you have any questions in the meantime. š
- ocabjNew Contributor
It'll have to wait until next update. I ended up full uninstalling and deleting files out of ~/Library to in order to update to 8.9.10 by way of clean/fresh install.
- andrew_l_1P
1Password Team
Hi ocabj,
Sorry to hear this issue has resurfaced. I'd like to ask you to create a diagnostics report from your Mac, please do this immediately after reproducing this behaviour.
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/666939/#Comment_666939
- Your forum username:
ocabj
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can link your conversations. Thanks, looking forward to finding a solution with you. š
- ocabjNew Contributor
Note that I had this problem reoccur with 8.9.8. It will not update to 8.9.10. You tell it to restart the app to install update and it keeps coming up to 8.9.8 and asks to restart to update app. There appears to be some issue with the updater.
- GreyM1P
1Password Team
- ocabjNew Contributor
I resolved this with a full uninstall of 1password and deleting all associated files from ~/Library, and reinstalling.