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lerbi's avatar
lerbi
Occasional Contributor
4 years ago

1Password on New Device

I am trying to open 1PW on a new device (M1 iMac). Following 1PW instructions for doing this, I used my Secret Key as the password and was told that it was not correct. I re-entered it several time...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi lerbi:

Thanks for reaching out. As you can imagine, we're a bit busier than we usually are, and I appreciate your patience. To take a closer look at what may be going on, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to your existing email conversation you have with us. We'll take a look and respond to you there.

Jack

ref: ZWS-42317-872