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lerbi's avatar
lerbi
Occasional Contributor
4 years ago

1Password on New Device

I am trying to open 1PW on a new device (M1 iMac). Following 1PW instructions for doing this, I used my Secret Key as the password and was told that it was not correct. I re-entered it several time...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi lerbi:

Your email conversation is with our Mac team currently, so attaching your diagnostics report in a reply there will get it to the right place.

I'll share your feedback about response times with the team.

Jack