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Former Member's avatar
Former Member
2 years ago

1password on windows signin

Avast blocked 1password update and I had to reinstall it. Now, 1password doesn't start on windows sing in. How can I fix that?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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4 Replies

  • Hi @JavCarden, I'm glad to hear that all is now working again after a reinstall! Thanks for letting us know 😄

  • Former Member's avatar
    Former Member

    Hi! Thanks for the answer.

    I did donwload the file from the official web. However, I did not exclude 1password in Avast. I just did. I hope this prevents this issue in the future.

    On the other hand, 1password was not on my windows startup list. That's why I couldn't activate it. So finally what I did was uninstall everything and then clean the registry. Y rebooted and then installed everything again. That solved the issue. Thanks for your help anyway!

  • Hi @JavCarden, thanks for reaching out! If you take a look through your Windows Startup apps list, is 1Password in the list, and if so, is it set to On?

    Additionally, as mentioned by Ekalb (thanks for the assist!), we would also recommend making sure that 1Password (both the installation directory at %LOCALAPPDATA%\1Password and also 1Password.exe) is excluded in your antivirus, to prevent any similar issues from occurring with future updates.

  • Ekalb's avatar
    Ekalb
    Super Contributor

    Hello,
    I assume you have downloaded the installation file from the official 1Password website.
    Try excluding 1Password in Avast.
    See : https://support.avast.com/en-us/article/antivirus-scan-exclusions/#pc