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InvestedUser's avatar
InvestedUser
New Contributor
2 years ago

1Password Prompt Unavailable

FSAFEDS recently swapped to use login.gov as method to sign in. Using the FSAFEDS app, I am redirected to the login.gov sign-in page and there is no prompt for 1Password to autofill my u/n or p/w. I ...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello InvestedUser! 👋

I'm sorry to hear that you're having trouble filling a login into your login.gov. On the iPhone and iPad, AutoFill is specifically handled by iOS and 1Password only provides the data for the experience.

When you tap on the username or password field on login.gov do you see "Passwords" appear above your keyboard? If you don't then I would like you to make sure that you have turned on AutoFill to work with 1Password:

  1. On the Home screen, tap Settings.
  2. Tap Passwords > Password Options.
  3. Turn on AutoFill Passwords and Passkeys.
  4. Select 1Password.

Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

If that still doesn't work then make sure that you're using the latest version of both iOS and the FSAFEDS app, the current versions are iOS 17.4.1 and FSAFEDS 3.1.0. I was able to fill a test login using these versions on my iPhone, if AutoFill still doesn't work then are you using an iPad by any chance?

-Dave