Forum Discussion

maicol07's avatar
maicol07
New Contributor
2 years ago

1password quit unexpectedly every time it starts

Hi,
when I start 1Password (or when it autostarts with Windows), I get the following dialog 1 or 2 times:

I always report the crash but it seems it isn't solved...
What can I do?
Thanks

1Password Version: 8.10.38 (81038012)
Extension Version: 2.26.1
OS Version: Windows 11
Browser: Edge

windows

7 Replies

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    olegbl

    I'm sorry that you're also experiencing this behaviour, and I can see how it could become annoying. If you're able to access the desktop app, can you also send over some diagnostics, so that we can take a closer look for you?

    Please attach the files to an email message addressed to support+forum@1password.com with a link to this thread. After sending the email, you’ll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to hearing from you!

    -David

  • olegbl's avatar
    olegbl
    New Contributor
    2 years ago

    I've had the same issue for over a month now. NBD since ctrl+shift+space works afterwards anyway, but it's a bit annoying to need to dismiss the error message every day.

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi maicol07, thanks for getting back to me with your Support ID! I can see that we've received your email and you've been in conversation with my colleagues. If you have any further questions or concerns about this issue, make sure to continue the conversation over there to keep everything in one place 😄

    ref: MAJ-36292-282

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi maicol07, thanks for reaching out about this! Could you email in to support+forum@1password.com so our team can investigate this further? If 1Password opens and functions as normal after you've completed this dialog I'd also like to ask you to include a diagnostics report from the app in your email:

    With your email please include:

    Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!