Forum Discussion

Former Member's avatar
Former Member
4 years ago

1password safari sometimes just hangs

Any clue why this happens? 1password just flat out refuses to open half the time: https://cln.sh/FpEwLR

1Password Version: 8.5.0
Extension Version: 2.2.3
OS Version: 12.2

browser extension

3 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @LordOfTheFiles, it's good to hear things are working better now. Please don't hesitate to reach out to us with your logs if the issue appears again. We're always happy to help!

  • Former Member's avatar
    Former Member
    4 years ago

    Thanks Jack. The issue isn't happening right now but I'll do this if it recurs. Thnaks

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @LordOfTheFiles:

    That definitely isn't the experience we want you to have when using 1Password. I'd like to ask you to collect a console log from 1Password for Safari, so we can take a closer look at what could be going on. Follow the steps here: Save a console log for 1Password in your browser

    After saving your console log, attach it to an email addressed to support+forum@1password.com. Include a link to this thread: https://1password.community/discussion/126959/1password-safari-sometimes-just-hangs#latest and your username: LordOfTheFiles. After sending your message, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect your conversation here with your email conversation. Thanks!

    Jack