Forum Discussion

Floraglezz's avatar
Floraglezz
New Contributor
2 years ago

1Password thinks my credentials have changed and doesn't accept correct account details in MacOS

I have exactly the same issue reported here : https://1password.community/discussion/143969/1password-thinks-my-credentials-have-changed-and-doesnt-accept-correct-account-details I'm able to connect...
macos
Kester_D_1P's avatar
Kester_D_1P
Icon for 1Password Team rank1Password Team
2 years ago

Hi Floraglezz - I'm sorry to hear about the trouble that you're having. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

When you follow those steps to create a diagnostics report, a new email to support+forum@1password.com will be created, with the report attached.

Before you press send, please add the following to the body of the email:

  • A link to this thread: url
  • Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Looking forward to hearing from you and to helping further.