1Password v8 is a Mistake

"First world problems "

My £2 opinion.

Some reactions I have seen on different social channels are just disgusting it really is people acting like spoil brats about a software direction like their life is on the line. Get a bloody grip, man or woman.

1Password developed an app that they believe is best for their long-term strategy and will give users ACROSS platforms the best user experience, whether that is right or wrong only time will tell but give them a chance to deliver because if they don’t I am sure the founders know the consequences of that.

I have been using the windows version of the app since its release and its been good so far still some features missing but I am sure that will come. Having the same feel across my windows, mac, android and IOS devices will enhance my user experience.

I am testing the mac version now and I don’t see any rams issue so far mine is at 67.9MB, they are missing features but I assume they will add these like filtering with tags in the search box.

Keep up the good work 1Password team and you still have lots of support in the community.

@jlsobraske haha, yeah, I feel you with Flash. My company chose Silverlight and we're still converting to angular/html

I am a Dashlane user and was a near-convert to 1Password because they have implemented a similar strategy - a web app. They are in the middle of deprecating their native app and I strongly prefer a native app. I read this today to learn that the new technical direction is an Electron app, which is a known resource hog (e.g. MS Teams and Slack). This reminds me of my company's decision in 2013 to choose Adobe Flash over HTML. That didn't work out so well... There HAS to be a better cross-platform solution...

I agree with many others here that from a user's perspective, it's a bad choice to move away from a native app to Electron. I will hold off until further notice.

BTW, after reading this thread, I'd say the criticism is fair, but the last thing roustem has been is disrespectful, defensive or combative.

@FCNV - was there another one? I did not see anything else in our queue, but I'm happy to check again. Was https://1password.community/discussion/comment/607267/#Comment_607267 not it?

• I do think that most of it is, for being an Electron app, is very well implemented. It does not feel slow, like almost all other Electron apps does. It actually starts and unlocks noticeably faster than version 7 which is of course not the expected result of being Electron, but I suspect that it is because the core is built in Rust, and Electron is probably used for as little as possible, for just being able to render the user interface.
• It also does, of course, not feel like a Mac app anymore though, which was probably my favourite part of 1Password up until now. I miss the rubber band scrolling soooo much while using this beta version!
• There are lots of bugs of course, being a pre-beta release so far, but most of that is simply because of that fact that it is an early release, and things like it would have been there even if it was a native app.

I think, after trying it out, having some things that I do like and some things that I don't, that i would actually weirdly be mostly OK with this change if:
- The bugs where fixed (which I expect them to be, at least most of them)
- The Quick access would get to a state where it didn't miss a bunch of features that used to be there
- Rubber Band Scrolling was added. This is so important for making an app feel right in macOS! (no idea how to do that in an Electron app, but I also don't know for sure that it would be impossible, even if I have never seen it done anywhere).

roustem

Again, I think you are in a dangerous echo chamber here. I'm not personally taking the caveman stance "Electron app bad!" but definitely understand the criticism. I actually don't care what you write it in. I just use it for password management, not rendering Pixar movies. But I still think it's important that whatever language or framework you use, it:

1. Is polished in ways your previous apps were and this one is not.
2. Feels consistent with the OS experience it is on. I know you want to standardize the look across platforms because it is easier, but there is a benefit to making it feel whole with each OS. Mac users value this experience, as you may know.
3. It is performant. We've seen reports of this thing taking up 3-5x resources as 1Password 7.

Please don't be dismissive of these things just because it makes it easier to forge forward with your roadmap. I know it sucks now, but someday you'll be able to look back and tell the story about the time you made a mistake with 1Password 8, listened to the feedback, and made the right decisions with the roadmap and product, even if it wasn't the easy decision. The same way Mark Zuckerberg talks about their misstep with web apps on mobile and their decision to go native.

@Lars

It doesn't look like you posted the comment of mine that was quarantined. Honestly, if you aren't earnestly trying to encourage an open discussion here, it's probably not worth my time posting.

Is the Feedback link in the early release actually going to lead to a Feedback forum?

I have legitimate feedback about an issue with my short experience with it and really don't see somewhere that real feedback won't get lost in this love/hate mess.

Almost 2 hours into their AMA and only like 3 questions have been answered (and the ones that were answered were faint praise). They have absolutely no respect for their users.

First things first: I'm a developer by trade, and I can see the technical benefits of a lot of the decisions here - and 100% empathise with the 1Password team when it comes to that horrendous sinking feeling of "your baby" not landing well with users. The tone on here leaves a lot to be desired too. Whatever happens, you folks have built an incredible product over the past years and deserve a lot of respect for that, and I'm sure your heart is in the right place.

That said, make no mistake, as someone who uses Macs specifically for the consistent UI and UX, the decision to rebuild a beloved "mac-assed" (copyright John Gruber) app using web frontend technologies is very disappointing to me as well. Unlike others on here, I don't care about the performance implications of Electron to be honest, my Mac is plenty fast enough and unused RAM is wasted RAM. But: I expect an app to follow platform UX guidelines rather than aiming for consistency across platforms.

I'm particularly irritated by the fact that if you squint hard enough, it almost looks like a native app - but it certainly doesn't act like one. That's actually worse than an app that's unapologetically cross-platform (c.f. VS Code), because you keep expecting it to act like a regular Mac app but keep encountering paper cuts. The scrolling feels different, resizing the window feels laggy, it doesn't respect my system accent colour (except in text boxes), keyboard navigation works differently, modal dialogs feel wrong, the list goes on.

None of these things is the end of the world as we know it, and I'll probably reluctantly continue to use 1Password, but I certainly won't be feeling that warm and fuzzy feeling of using a product that embraces the Mac. And that is sad :( I hope one day you'll be able to use your brilliant Rust backend to power a native Mac frontend and put that smile back on my face!