1Password v8 is a Mistake

roustem

Again, I think you are in a dangerous echo chamber here. I'm not personally taking the caveman stance "Electron app bad!" but definitely understand the criticism. I actually don't care what you write it in. I just use it for password management, not rendering Pixar movies. But I still think it's important that whatever language or framework you use, it:

1. Is polished in ways your previous apps were and this one is not.
2. Feels consistent with the OS experience it is on. I know you want to standardize the look across platforms because it is easier, but there is a benefit to making it feel whole with each OS. Mac users value this experience, as you may know.
3. It is performant. We've seen reports of this thing taking up 3-5x resources as 1Password 7.

Please don't be dismissive of these things just because it makes it easier to forge forward with your roadmap. I know it sucks now, but someday you'll be able to look back and tell the story about the time you made a mistake with 1Password 8, listened to the feedback, and made the right decisions with the roadmap and product, even if it wasn't the easy decision. The same way Mark Zuckerberg talks about their misstep with web apps on mobile and their decision to go native.

@sriggins It actually was a separate window at some point during the development. We found that it is cleaner and easier to locate when it is a part of the main window.

I am not seeing any changes when I use ⌘+, multiple times. Is there something special about the window size or location to recreate it?

Thanks. Can you please open a ticket for preferences not being a real mac window with window controls? I am not sure why the product got this far like this. Mixing and matching native and web controls is not acceptable.

Also try command minus a bunch of times and watch the content shrink under the window controls.

roustem I'm sure the other customers love seeing you badmouth the product they love only to praise a clearly inferior version.

@shepstl It is my app and I reserve the right to say bad things about it 🤣

@sriggins The ⌘+W will be fixed. Turned out that we already have an open issue for it:

roustem

Again, I think you are in a dangerous echo chamber here. I'm not personally taking the caveman stance "Electron app bad!" but definitely understand the criticism. I actually don't care what you write it in. I just use it for password management, not rendering Pixar movies. But I still think it's important that whatever language or framework you use, it:

1. Is polished in ways your previous apps were and this one is not.
2. Feels consistent with the OS experience it is on. I know you want to standardize the look across platforms because it is easier, but there is a benefit to making it feel whole with each OS. Mac users value this experience, as you may know.
3. It is performant. We've seen reports of this thing taking up 3-5x resources as 1Password 7.

Please don't be dismissive of these things just because it makes it easier to forge forward with your roadmap. I know it sucks now, but someday you'll be able to look back and tell the story about the time you made a mistake with 1Password 8, listened to the feedback, and made the right decisions with the roadmap and product, even if it wasn't the easy decision. The same way Mark Zuckerberg talks about their misstep with web apps on mobile and t

@sriggins lol. 1Password Management: "uh oh, people are saying bad things about our horrible new app. Quick, start talking bad about the old version!"

roustem

Again, I think you are in a dangerous echo chamber here. I'm not personally taking the caveman stance "Electron app bad!" but definitely understand the criticism. I actually don't care what you write it in. I just use it for password management, not rendering Pixar movies. But I still think it's important that whatever language or framework you use, it:

1. Is polished in ways your previous apps were and this one is not.
2. Feels consistent with the OS experience it is on. I know you want to standardize the look across platforms because it is easier, but there is a benefit to making it feel whole with each OS. Mac users value this experience, as you may know.
3. It is performant. We've seen reports of this thing taking up 3-5x resources as 1Password 7.

Please don't be dismissive of these things just because it makes it easier to forge forward with your roadmap. I know it sucks now, but someday you'll be able to look back and tell the story about the time you made a mistake with 1Password 8, listened to the feedback, and made the right decisions with the roadmap and product, even if it wasn't the easy decision. The same way Mark Zuckerberg talks about their misstep with web apps on mobile and they realized they should have been native. I firmly believe there is a way for you to get rich and be proud of your work and decisions at the same time. It just starts with you accepting the feedback in earnestness.

It’s been a super painful day for me because I love this company but to just cheer on this bad decision is a form of co-dependency. Like someone said, I don’t need to eat Modern Mud to know that I don’t like mud.

But because I really do care, I did eat some mud and tried this thing out. Spent a lot of energy on posts, tweets and conversations.

Here is one example: The About Box

Who cares? I care. Because I like things to work consistently. So in 1Password 8, as shipped, after a year’s work (or more?) imagine me doing this support for a relative I’ve convinced to use 1Password (there are many) and are now having issues with 8:

“Ok let’s see why version you have, under 1Password menu, choose About 1Password”
“Ok it says 8.2.345”
“Ok great, press command-w to close the about box”
“Ok. Did that”
“Ok select your login”
“What login? They all went away”
“They what? What app is named in the upper left corner next to the Apple menu”
“Finder”
“What????”

1. Non-standard About Box
2. Non standard preferences
3. Non-standard handling of command-W

That’s the level of native support we are at. Because of a design decision, which was driven by being cross platform.

Oh and I left out that the about menu opens the preferences which are a fake window living on top of the 1Password window with a “X” web style close box in the upper right corner.

That’s just one of the issues. Default key shortcuts missing for dialogs, regression of existing features, etc all add up to a signal from the company that it’s firmly headed towards Enterprise first (if not there already) and what’s next? Selling the company to Big Corp?

1Password is more than an app. It’s my entire digital life that I entrusted with AgileBits. Now that trust I gave them to do the right thing is in question, by my standards admittedly. Call it dramatic, insult all you want, this is a deep question of trust in decision making related to the most important data I am in possession of.

To call this the best release ever is a really confusing message to me. Is this the best release, or a maybe kinda will be some day it’s only beta after all release? Sends a weird message about what was touted as the most loved password manager in the world, which is somehow now no longer all that great compared to this incomplete, regression laden beta of version 8.

It’s also really confusing to see you diss your own product that was world class yesterday and today “And don't get me started about the sidebar or item editing in 1Password 7.”