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Orado's avatar
Orado
Occasional Contributor
4 years ago

1Password was unable to complete installation and will roll back any chances

Trying to install the upgrade got me this message, then I uninstalled 1Password completely and rebooted and tryd the latest install again.
Fails again

Setup error log:

[2022-02-10 12:22:06.828258 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:576: Setup logs path set to : C:\Users\ME\AppData\Local\1Password\logs\setup
[2022-02-10 12:22:06.832910 +01:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: system locale detected as 'nl-NL'
[2022-02-10 12:22:06.832976 +01:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: selected translations for EN_US based on detected locale nl-NL
[2022-02-10 12:22:08.270327 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:490: Starting fresh install to 80500121
[2022-02-10 12:22:08.481551 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:267: Copying files to C:\Users\ME\AppData\Local\1Password\update
[2022-02-10 12:22:08.484059 +01:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:70: copying files to: C:\Users\ME\AppData\Local\1Password\update\8
[2022-02-10 12:22:11.795753 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:271: Renaming C:\Users\ME\AppData\Local\1Password\app to C:\Users\ME\AppData\Local\1Password\previous
[2022-02-10 12:22:11.795794 +01:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:128: renaming C:\Users\ME\AppData\Local\1Password\app to C:\Users\ME\AppData\Local\1Password\previous
[2022-02-10 12:22:11.991695 +01:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\ME\AppData\Local\1Password\app to C:\Users\ME\AppData\Local\1Password\previous
[2022-02-10 12:22:11.992251 +01:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:279: Renaming C:\Users\ME\AppData\Local\1Password\update to C:\Users\ME\AppData\Local\1Password\app
[2022-02-10 12:22:11.992290 +01:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\ME\AppData\Local\1Password\update to C:\Users\ME\AppData\Local\1Password\app
[2022-02-10 12:22:11.994158 +01:00] ERROR [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:54: failed to rollback rename of C:\Users\ME\AppData\Local\1Password\app to C:\Users\ME\AppData\Local\1Password\previous. Error: The system cannot find the file specified. (os error 2)
[2022-02-10 12:22:12.131651 +01:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:156: failed to move app files. Error: Io(PermissionDenied)

Version is latest from this link: https://downloads.1password.com/win/1PasswordSetup-latest.exe


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10

2 Replies

  • AliH1P's avatar
    AliH1P
    Icon for 1Password Team rank1Password Team

    Hey Orado, I'm glad to hear you were able to install the update!

    Let us know if the issue ever reoccurs or if there's anything else we can help with 🙂

    Ali

  • Orado's avatar
    Orado
    Occasional Contributor

    As always :smile: after trying and trying again finally it installed again. So case closed