1Password Windows App does not appear

The issue occurred again today (after a windows update reboot).  To get things working, I logged into the browser extension; then in the system tray, I selected Lock from the 1pw menu; I was then able to display the app. 

devau

I'm glad that turning off hardware acceleration allows you to workaround the issue. I've added your report to the internal work item open with our development team to get this fixed in the future.

-Dave

ref: dev/core/core#30261

Same thing here on my PC: Thanks for the hardware acceleration off trick, worked for me finally!
Using WIndows 11 Pro, 23H2, OS build 22631.4460, 1Password for Windows 8.10.52

robert1p

I'm sorry that the issue has returned. I see that you're discussing the situation with our support team over email, please continue the conversation there since I don't have access to your diagnostics report here on the public forum. 🙂

-Dave

ref: BJW-94847-177

I rebooted again today (for a Windows Update), and again the 1pw app would not open; (I even waited until the cpu was idle). Unfortunately, the Lock selection in the System Tray was grayed out, so it wasn't possible to try that; I'm guessing it was elapsed time that resolved the issue last time.

When I found the Lock selection unavailable, I selected Quit instead. I then selected 1pw from the Start Menu and surprisingly it opened. [In the past, I've killed all the 1pw tasks and then tried to open the app; but that never worked for me. I guess I'll simply keep looking for something that works consistently (whenever the issue arises).]

I rebooted my laptop yesterday and the 1password app failed to open afterwards. I woke the laptop back up today and I tried to open 1pw again, yet it still would not open. I tried another reboot and it still fails to open. (Use Hardware Acceleration is turned off in the App. The 1pw chrome extension does work; it's just the windows app that is failing to open.)

This has happened a few times over the past months, but I didn't take the time to report these occurrences. After some period of time, the app simply starts working again.

It's been months since this issue was reported. Is there any progress?

Diag Report: BJW-94847-177

1Password for Windows 8.10.46
81046026, on PRODUCTION channel

UPDATE: From the Start Menu, 1pw app failed to open. From the System Tray, Settings and Quick Access both open, but 1pw app fails to open. HOWEVER, selecting Lock in the System Tray opened the 1pw app (in the locked state). Thus, I now have access to the app again. [I'll have to see if this workaround works again; (or if it was just elapsed time that resolved the issue).]

cghome robert1p

Thanks for sharing those updates! It's good to hear the the behaviour has improved with the Use Hardware Acceleration option turned off while the development team investigates.

-David

BTW, a couple days ago, I again saw the "Unexpected Application Error" indicating a timeout on "Loading Chunk xx failed."; it also displayed a stack trace for the error. I was in a hurry and did not capture it again (since I had already reported it before). Overall, it's been behaving much better with Hardware Acceleration disabled.

Hi David,

You may be right. I'll switch it back to accelerated and try and see if the window handle still exists even though the window is not shown and let you know.

Cheers :-)

Hi cghome!

Thank you for sharing those details! It sounds like 1Password may still be running in the background when the window isn't appearing and is allowing you to still access the Quick Access menu and desktop app settings. I've passed the details you've shared to our development team while they continue to investigate the issue.

-David

ref: dev/core/core#30261