Forum Discussion

ptmguelph's avatar
ptmguelph
Occasional Contributor
3 years ago

1password won't let me change my bank password

On one of my bank sites, I have a weak password, so I want to change it. I go to the place on their site to do this. It asks for my current password, which I enter. Then I try to enter a new passwo...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey ptmguelph,

i'm sorry for the trouble you are having changing a password.

Can you start by going to our test website and clicking into the 'New password' field here so we can see if this is a problem for you on all sites or if it is just one in particular? Here's a link to the page: https://fill.dev/form/registration-email

If things work as you'd expect on our test website, can you please send over a link to your bank website so we can do some testing and best advise?

Let us know how you get on!