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Former Member's avatar
Former Member
4 years ago

1password wont open on my machine - Opens briefly and closes after

Im currently in the issue that my 1password client wont open. As the title details I am experiencing an issue where the application wont open. When I start the app I see it briefly pop up only to clo...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @tur8re, thanks for reaching out. I'm sorry to hear you're encountering an issue with opening 1Password for Windows.

In order to determine what may have gone wrong, I'll ask you for some logs from your system. These should help us track down the specific cause. Here's how you can get that information to us:

How to Send Us 1Password for Windows Logs

  1. Look for the Windows search bar in the lower-left corner of your screen (where it says "type here to search")

  2. Copy and paste this into the Windows search bar: %localappdata%\1Password\logs. Then hit Enter.

  3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder

Attach the zip file to an email message addressed to support+windows@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!