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Former Member
3 years ago1Password8 For Mac Steals Focus
1Password consistently steals focus, requesting to unlock via finger print, a few minutes after unlocking computer. I read through some related threads and followed the workaround to quit 1Password, drag it to trash bin, restart, and reinstall. That seemed to help for a day (maybe) and then the focus stealing came back. Hoping to help solve this issues as it makes 1Password unbearable to use as it consistently interrupts my work.
1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: macOS 12.6
Browser:_ Not Provided
21 Replies
- 1P_Tommy
Moderator
Thanks for sharing @truhlen Here's to hoping those steps will help others.
- Former Member
In case anyone is here looking for a solution for this issue on version 8.10.1, the following steps from support worked for me:
- Open the 1Password desktop app.
- Click "1Password" on the macOS menu bar and select "Settings".
- Under General, ensure "Keep 1Password in the menu bar" is checked.
- Under Browser, toggle off then toggle back on the "Connect with 1Password in the browser" setting. (For me this toggle was checked and greyed out so I couldn't deselect it. Instead I clicked on the "Get 1Password for your Browser" button, which took me to the app store to update my 1Password for Safari app. I had to click on "Update" twice for it to stick. Then I went on to #5)
- Click the 1Password icon in the macOS menu bar and select "Quit", then re-open the 1Password desktop app.
No 1P stealing focus since doing these steps.
- Former Member
I am having a very similar issue, except it happens primarily in relationship to Safari and Firefox. Chrome seems not to be affected. I am using 8.10.1. I went through the steps 1P_Dave suggested to send in a diagnostics report to mailto:support+forum@1password.com, but I have not received an automated reply with a Support ID # after a couple hours. This issue is very problematic because I need to use all three browsers for my work.
- Former Member
I've run into the same problem as well now. I'm using Brave, which is a chromium browser, so almost the same thing but it's worth mentioning. Has there been any progress on this or a recommended course of action?
Sucks to not have the browser extension to use with 1Pass, since thats where most of the action is for me, but its much worse dealing with the focus interruption. Either choice is less than ideal.
Thanks!
- Former Member
same rubbish here. 1password constantly stealing focus on my mac.. asked to install it and use it yesterday. seriously considering removing it permanently. This should not be a support issue. this is a usability issue.
- andrew_l_1P
1Password Team
Thanks for the input, @sShiloh7!
It's certainly possible that an issue is browser-specific and oftentimes trying to reproduce things on another browser is a good step to determining that. We'll keep it in mind for this one and make recommendations as we learn more.
Appreciate you sharing your experience here. 😊
- Former Member
Just a comment. Probably not helpful, but I noticed Chrome mentioned a few times. It gave me problems when it invaded my iMac, so I dumped it. I've never had a problem with focus stealing, or some other issues, since.
- 1P_Dave
Moderator
@SuperDaveYYC
Thank you for posting the Support ID. I've located your ticket and one of my colleagues will reply as soon as possible. 🙂
ref: IPX-25268-916
- Former Member
1P_Dave I've sent my diagnostics as well. Support ID is [#IPX-25268-916]
- 1P_Dave
Moderator
Thank you for the Support ID. I've located your ticket and one of my colleagues will reply as soon as possible. 🙂
ref: EHN-87187-939
@jenglert
I'm sorry that the diagnostics report is so large. I see that you sent in an email earlier and I've replied to you there. Let's continue the conversation over email.
ref: JQW-64128-667
-Dave