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Fooligan's avatar
Fooligan
Dedicated Contributor
3 years ago

Unable to download documents/attachments

Hello,

I am not able to download any of my documents or item attachments for some reason?

I can see the following happening in the syslog when I try to download something:


Dec 14 10:58:03 my_username 1password.desktop[PID]: INFO 2022-12-14T10:58:03.546 tokio-runtime-worker(ThreadId(1)) [1P:data/op-file-transfer/src/lib.rs:306] Using the local cache for this file
Dec 14 10:58:03 my_username 1password.desktop[PID]: ERROR 2022-12-14T10:58:03.550 tokio-runtime-worker(ThreadId(1)) [1P:op-app/src/app/backend.rs:234] AppError at op-app/src/app/backend/field_action.rs:200:20
Dec 14 10:58:03 my_username 1password.desktop[PID]: Open(InvalidPath)
Dec 14 10:58:03 my_username 1password.desktop[PID]: Stack backtrace:
Dec 14 10:58:03 my_username 1password.desktop[PID]: 0: <core::future::from_generator::GenFuture<T> as core::future::future::Future>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]: 1: <core::future::from_generator::GenFuture<T> as core::future::future::Future>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]: 2: tokio::runtime::task::core::CoreStage<T>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]: 3: tokio::runtime::task::harness::Harness<T,S>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]: 4: std::thread::local::LocalKey<T>::with
Dec 14 10:58:03 my_username 1password.desktop[PID]: 5: tokio::runtime::thread_pool::worker::Context::run_task
Dec 14 10:58:03 my_username 1password.desktop[PID]: 6: tokio::runtime::thread_pool::worker::Context::run
Dec 14 10:58:03 my_username 1password.desktop[PID]: 7: tokio::macros::scoped_tls::ScopedKey<T>::set
Dec 14 10:58:03 my_username 1password.desktop[PID]: 8: tokio::runtime::thread_pool::worker::run
Dec 14 10:58:03 my_username 1password.desktop[PID]: 9: <tokio::runtime::blocking::task::BlockingTask<T> as core::future::future::Future>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]: 10: std::panicking::try
Dec 14 10:58:03 my_username 1password.desktop[PID]: 11: tokio::runtime::task::harness::Harness<T,S>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]: 12: tokio::runtime::blocking::pool::Inner::run
Dec 14 10:58:03 my_username 1password.desktop[PID]: 13: std::sys_common::backtrace::__rust_begin_short_backtrace
Dec 14 10:58:03 my_username 1password.desktop[PID]: 14: core::ops::function::FnOnce::call_once{{vtable.shim}}
Dec 14 10:58:03 my_username 1password.desktop[PID]: 15: <alloc::boxed::Box<F,A> as core::ops::function::FnOnce<Args>>::call_once
Dec 14 10:58:03 my_username 1password.desktop[PID]: at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/alloc/src/boxed.rs:1940:9
Dec 14 10:58:03 my_username 1password.desktop[PID]: <alloc::boxed::Box<F,A> as core::ops::function::FnOnce<Args>>::call_once
Dec 14 10:58:03 my_username 1password.desktop[PID]: at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/alloc/src/boxed.rs:1940:9
Dec 14 10:58:03 my_username 1password.desktop[PID]: std::sys::unix::thread::Thread::new::thread_start
Dec 14 10:58:03 my_username 1password.desktop[PID]: at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/std/src/sys/unix/thread.rs:108:17
Dec 14 10:58:03 my_username 1password.desktop[PID]: 16: start_thread
Dec 14 10:58:03 my_username 1password.desktop[PID]: 17: clone
Dec 14 10:58:03 my_username 1password.desktop[PID]:
Dec 14 10:58:03 my_username 1password.desktop[PID]: (node:PID) UnhandledPromiseRejectionWarning: Error: Open(InvalidPath)
Dec 14 10:58:03 my_username 1password.desktop[PID]: (node:PID) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 4)


1Password Version: 1Password for Linux 8.9.11 (80911014)
Extension Version: 2.6.1
OS Version: Ubuntu 20.04.5 LTS
Browser:_ Chrome

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for Windows will not install","id":"message:143657","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:143657","revisionNum":1,"repliesCount":26,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:143657"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:143657"},"body":"

I have downloaded the latest 1Password for Windows install yesterday (August 23rd).
\nI try to install this on my Windows laptop. The following sequence occurs both as regular user and with \"run as administrator\".
\nATTN: I am translating the dialogs as I go along, because apparently and _FRUSTRATINGLY _ 1Password decided to localize the install.
\n1) Small dialog \"Install 1Password 8?\" -> Yes
\n2) Running progress bar \"Installing 1Password\" for a few seconds.
\n3) Dialog box (Icon: white cross on red circle background). 1Password cannot complete the installation will undo all changes\". Only option is OK
\nInstallation ended.
\n1Password 7 is installed (by me) and updates to latest versions everytime.
\nWindows 10 Enterprise 20H2

\n\n
\n\n

1Password Version: 1Password8 version august23
\nExtension Version: Not Provided
\nOS Version: Windows 10 20H2 Enterprise
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=1password8%20for%20windows%20will%20not%20install

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I have downloaded the latest 1Password for Windows install yesterday (August 23rd).
\nI try to install this on my Windows laptop. The following sequence occurs both as regular user and with \"run as administrator\".
\nATTN: I am translating the dialogs as I go along, because apparently and _FRUSTRATINGLY _ 1Password decided to localize the install.
\n1) Small dialog \"Install 1Password 8?\" -> Yes
\n2) Running progress bar \"Installing 1Password\" for a few seconds.
\n3) Dialog box (Icon: white cross on red circle background). 1Password cannot complete the installation will undo all changes\". Only option is OK
\nInstallation ended.
\n1Password 7 is installed (by me) and updates to latest versions everytime.
\nWindows 10 Enterprise 20H2

\n\n
\n\n

1Password Version: 1Password8 version august23
\nExtension Version: Not Provided
\nOS Version: Windows 10 20H2 Enterprise
\nBrowser:_ Not Provided
\nReferrer: forum-search:1password8 for windows will not install

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1Password8 for Windows will not install","moderationData":{"__ref":"ModerationData:moderation_data:143683"},"body":"

When trying to install 1Password Version 8.10.18 on a new Windows 11 installation, I still had the same problem, when using either a manually downloaded installer or the Windows Store version. Unexpectedly, however, the installation via winget worked.

\n\n

winget install AgileBits.1Password

\n\n

Nevertheless, I still think that this is a bug in the installer that should be fixed. No other application was ever prevented from being installed by our anti-virus software. And no, booting into safe mode is not an acceptable solution.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-11-06T01:55:38.000-08:00","lastPublishTime":"2023-11-06T01:55:38.000-08:00","metrics":{"__typename":"MessageMetrics","views":73},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":2,"name":"Moderator","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}"},"rankStyle":"FILLED"},"User:user:55":{"__typename":"User","id":"user:55","uid":55,"login":"1P_Dave","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-22T11:53:31.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS01NS05Zk5NUTA?image-coordinates=15%2C0%2C544%2C529"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:55"},"ModerationData:moderation_data:143682":{"__typename":"ModerationData","id":"moderation_data:143682","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:143682":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:143682","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:143657/message:143682","revisionNum":1,"uid":143682,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:143657"},"conversation":{"__ref":"Conversation:conversation:143657"},"subject":"Re: 1Password8 for Windows will not install","moderationData":{"__ref":"ModerationData:moderation_data:143682"},"body":"

@cyraneus

\n\n

I'm happy to hear that you were able to install 1Password. Let us know if you run into any other issues.

\n\n

-Dave

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Hi, I can report that the installation finally worked out-of-the-box today.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"78","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-09-08T02:42:10.000-07:00","lastPublishTime":"2023-09-08T02:42:10.000-07:00","metrics":{"__typename":"MessageMetrics","views":57},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}"},"rankStyle":"FILLED"},"User:user:17338":{"__typename":"User","id":"user:17338","uid":17338,"login":"1P_Gem","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-28T05:24:00.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/legacyfs/online/onepassword_avatars/userpics/BADR5AU0V02G.PNG"},"rank":{"__ref":"Rank:rank:4"},"entityType":"USER","eventPath":"community:cuxzj43862/user:17338"},"ModerationData:moderation_data:143680":{"__typename":"ModerationData","id":"moderation_data:143680","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:143680":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17338"},"id":"message:143680","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:143657/message:143680","revisionNum":1,"uid":143680,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:143657"},"conversation":{"__ref":"Conversation:conversation:143657"},"subject":"Re: 1Password8 for Windows will not install","moderationData":{"__ref":"ModerationData:moderation_data:143680"},"body":"

Hi @fjmanso! I'm sorry to hear that you're running into this issue as well. We would be happy to troubleshoot this further with you - could you email in to support+forum@1password.com and attach a copy of the logs from 1Password's installation directory? You can retrieve the logs with the steps below:

\n\n
    \n
  1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\\1Password
  2. \n
  3. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
  4. \n
  5. Right-click the folder on your desktop, click Send To, then Zipped folder.
  6. \n
\n\n

With your email please include:

\n\n\n\n

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

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Same issue here... waiting for a fix form 1Password

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Hi @cyraneus, thanks for getting back to me with your support ID! 😄

\n\n

ref: NQA-98737-753

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[#NQA-98737-753]

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Hi @cyraneus! I'm sorry to hear that rohahn's suggestion didn't help in your case. Could you let me know your support ID number so we can connect the dots? It should look something like #ABC-12345-678. Thanks!

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The solution from @rohahn did unfortunately not work for me (but thanks for posting it!), but I am also still on 1Password 7. The installer removed the \"previous\" folder but still failed to create the app folder. In the end, I had to re-install the 1Password 7 app to get at least 1Password 7 to work again.

\n\n

(I have contacted the support today again with an updated set of logs, now that I get deprecation warnings from 1Password. It would be cool if the installer could be fixed until 1Password 7 is deprecated.)

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Hi @rohahn, thanks for letting me know! I can definitely understand how the installation rollback error message could be improved, and I've filed your feedback about this with our product team.

\n\n

Because 1Pasword 8 is an entirely new app, built from the ground up, this makes it quite different from 1Password 7. Often, antivirus software might have issues with one version, but not the other. These types of issues are more common immediately after a new update for 1Password is released, and tend to improve over time as more users update.

\n\n

We do have an issue on file to look into what it is about the update process that's causing antivirus software to mistake 1Password as something malicious, and I've added the details about your case for the team to see.

\n\n

If you have any further questions or concerns, let us know 😄

\n\n

ref: 32573796
\nref: magic/cst3#13

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