I have downloaded the latest 1Password for Windows install yesterday (August 23rd). I try to install this on my Windows laptop. The following sequence occurs both as regular user and with "run as administrator". ATTN: I am translating the dialogs as I go along, because apparently and _FRUSTRATINGLY _ 1Password decided to localize the install. 1) Small dialog "Install 1Password 8?" -> Yes 2) Running progress bar "Installing 1Password" for a few seconds. 3) Dialog box (Icon: white cross on red circle background). 1Password cannot complete the installation will undo all changes". Only option is OK Installation ended. 1Password 7 is installed (by me) and updates to latest versions everytime. Windows 10 Enterprise 20H2 1Password Version: 1Password8 version august23 Extension Version: Not Provided OS Version: Windows 10 20H2 Enterprise Browser:_ Not Provided Referrer: forum-search:https://1password.community/search?Search=1password8%20for%20windows%20will%20not%20install

Hi @AnneVoss, Thanks for your message. I'm sorry to hear of the issues you are experiencing when attempting to install 1Password 8. Installing 1Password doesn't need to be installed as administrator. It's sounds like something else is causing a problem, typically antivirus or antimalware. Can you try restarting Windows in Safe Mode with Networking Enabled and then try installing 1Password again to see if this helps with this behaviour. If it does and you are using antivirus or antimalware, I'd suggest excluding the entire 1Password directory (%localappdata%\1Password) to help avoid future issues with updates. If you continue to have problems while in safe mode, could send along a zipped copy of the 1Password logs via email to support+windows@1Password.com so we can help to investigate? Please do not post these details in the forums: 1. In the Windows search bar copy and paste the following and press enter: %LOCALAPPDATA%\1Password\logs\ 1. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder. 1. Then, attach that zip file to your email. If you could also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!

I am having the very same issue on a PC that is in an AD domain, I am having local admin rights on request but with or without admin rights it will not install. I do not have the option to safe boot or disable AV or even exclude the OP folder from AV scans as this is not allowed by domain policy. Any other ideas? Logs: ``` [2022-12-27 11:00:52.024297 +00:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:602: Setup logs path set to : C:\Users\someuser\AppData\Local\1Password\logs\setup [2022-12-27 11:00:52.026546 +00:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: system locale detected as 'en-150' [2022-12-27 11:00:52.026617 +00:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: en-150 isn't directly supported; falling back to en [2022-12-27 11:00:52.026645 +00:00] INFO [op_log::private] foundation\op-log\src\private.rs:70: selected translations for EN_US based on detected locale en [2022-12-27 11:00:53.323154 +00:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:516: Starting fresh install to 80910043 [2022-12-27 11:00:53.582884 +00:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:288: Copying files to C:\Users\someuser\AppData\Local\1Password\update [2022-12-27 11:00:53.584182 +00:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:70: copying files to: C:\Users\someuser\AppData\Local\1Password\update\8 [2022-12-27 11:00:57.123481 +00:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:292: Renaming C:\Users\someuser\AppData\Local\1Password\app to C:\Users\someuser\AppData\Local\1Password\previous [2022-12-27 11:00:57.123530 +00:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:128: renaming C:\Users\someuser\AppData\Local\1Password\app to C:\Users\someuser\AppData\Local\1Password\previous [2022-12-27 11:00:57.314322 +00:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\someuser\AppData\Local\1Password\app to C:\Users\someuser\AppData\Local\1Password\previous [2022-12-27 11:00:57.314878 +00:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:300: Renaming C:\Users\someuser\AppData\Local\1Password\update to C:\Users\someuser\AppData\Local\1Password\app [2022-12-27 11:00:57.314918 +00:00] INFO [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:170: renaming C:\Users\someuser\AppData\Local\1Password\update to C:\Users\someuser\AppData\Local\1Password\app [2022-12-27 11:00:57.316863 +00:00] ERROR [op_windows_starter::transaction] op-windows-starter\src\transaction.rs:54: failed to rollback rename of C:\Users\someuser\AppData\Local\1Password\app to C:\Users\someuser\AppData\Local\1Password\previous. Error: The system cannot find the file specified. (os error 2) [2022-12-27 11:00:59.816585 +00:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:169: failed to move app files. Error: Io(PermissionDenied) [2022-12-27 11:01:02.911802 +00:00] INFO [op_windows_starter::installer] op-windows-starter\src\installer.rs:374: starting C:\Users\someuser\AppData\Local\1Password\app\8\1Password.exe [2022-12-27 11:01:02.913281 +00:00] ERROR [op_windows_starter::installer] op-windows-starter\src\installer.rs:201: Failed to start previous app. Error: The system cannot find the path specified. (os error 3) ```

Hello @Hefaistos68, Thanks for your message. I'm sorry for the troubles you are having with the installation of 1Password and that a safe mode restart or excluding the related files/folders is not an option for you. I would suggest reaching out to your local IT team to see if this is something they can assist with. The related 1Password folder can be found here, %localappdata%\1Password and the 1Password.exe is here, %localappdata%\1Password\App\8. Optionally, you could try installing 1Password in the browser on this device and use it without the desktop app installed. Let us know if you have any troubles with 1Password in your browser, should you opt for this route.

Is this problem recurring? Is it easy to resolve?

Hi @erasmosud, thanks for reaching out! This issue is most often caused by security software preventing 1Password from completing the installation. Are you able to try restarting in Safe Mode with Networking, to see if the installation is able to complete successfully there? If the issue continues in Safe Mode, I'd like to ask you to send in an email to support+forum@1password.com with a zipped copy of your logs - do not post these in the forums. You can retrieve the logs with the steps below: Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop. Right-click the folder on your desktop, click Send To, then Zipped folder. With your email please include: * A link to this thread: https://1password.community/discussion/132855/1password8-for-windows-will-not-install#latest * Your forum username: erasmosud You'll receive an automated response from our BitBot assistant with a Support ID. Please post that number here. Thanks!

1Password8 for Windows will not install

26 Replies

Former Member
3 years ago
When trying to install 1Password Version 8.10.18 on a new Windows 11 installation, I still had the same problem, when using either a manually downloaded installer or the Windows Store version. Unexpectedly, however, the installation via winget worked.

winget install AgileBits.1Password

Nevertheless, I still think that this is a bug in the installer that should be fixed. No other application was ever prevented from being installed by our anti-virus software. And no, booting into safe mode is not an acceptable solution.
1P_Dave
Moderator
3 years ago
@cyraneus

I'm happy to hear that you were able to install 1Password. Let us know if you run into any other issues.

-Dave
Former Member
3 years ago
Hi, I can report that the installation finally worked out-of-the-box today.
1P_Gem
Moderator
3 years ago
Hi @fjmanso! I'm sorry to hear that you're running into this issue as well. We would be happy to troubleshoot this further with you - could you email in to support+forum@1password.com and attach a copy of the logs from 1Password's installation directory? You can retrieve the logs with the steps below:

Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password

Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.

Right-click the folder on your desktop, click Send To, then Zipped folder.

With your email please include:

A link to this thread: https://1password.community/discussion/132855/1password8-for-windows-will-not-install#latest

Your forum username: fjmanso

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!
Former Member
3 years ago
Same issue here... waiting for a fix form 1Password
1P_Gem
Moderator
3 years ago
Hi @cyraneus, thanks for getting back to me with your support ID! 😄

ref: NQA-98737-753
Former Member
3 years ago
[#NQA-98737-753]
1P_Gem
Moderator
3 years ago
Hi @cyraneus! I'm sorry to hear that rohahn's suggestion didn't help in your case. Could you let me know your support ID number so we can connect the dots? It should look something like #ABC-12345-678. Thanks!
Former Member
3 years ago
The solution from @rohahn did unfortunately not work for me (but thanks for posting it!), but I am also still on 1Password 7. The installer removed the "previous" folder but still failed to create the app folder. In the end, I had to re-install the 1Password 7 app to get at least 1Password 7 to work again.

(I have contacted the support today again with an updated set of logs, now that I get deprecation warnings from 1Password. It would be cool if the installer could be fixed until 1Password 7 is deprecated.)
1P_Gem
Moderator
3 years ago
Hi @rohahn, thanks for letting me know! I can definitely understand how the installation rollback error message could be improved, and I've filed your feedback about this with our product team.

Because 1Pasword 8 is an entirely new app, built from the ground up, this makes it quite different from 1Password 7. Often, antivirus software might have issues with one version, but not the other. These types of issues are more common immediately after a new update for 1Password is released, and tend to improve over time as more users update.

We do have an issue on file to look into what it is about the update process that's causing antivirus software to mistake 1Password as something malicious, and I've added the details about your case for the team to see.

If you have any further questions or concerns, let us know 😄

ref: 32573796
ref: magic/cst3#13

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1Password8 for Windows will not install

26 Replies

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