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Former Member's avatar
Former Member
5 years ago

1Password8/Windows and Windows Hello on first signin?

Hi! I'm trying to figure out why manually entering my master password is required on first run of the 1Password 8 app on Windows, and Windows Hello can only be used after initial sign in when 1Passwo...
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pbryanw's avatar
pbryanw
New Contributor
4 years ago

Hi, In my case, I upgraded to Windows 11, and enabled TPM, after I'd setup a PIN for Windows Hello in my previous Windows 10 installation. So, I was also experiencing the private key issue that @baldersz first discovered.

Thanks to them, I was able to run:
certutil -DeleteHelloContainer
logoff

In Windows Terminal. This deleted my current Windows Hello configuration, and meant I had to re-enter my Window's password on next login. From here, I was able to setup my PIN again, and this time my 1Password-Enclave-Key (stored in the TPM), returned a code of NgcKeyImplType: 1 (0x1). I could then enable the TPM security option in 1Password.

I would suggest though, that anyone else who has this issue waits for official documentation from 1Password, before proceeding with troubleshooting.