Forum Discussion

wsalas82's avatar
wsalas82
New Contributor
5 months ago

1passwordpro Crash at Windows Login.

Everyday when I turn on my windows 11 pc for the last week, I get this pop up at login. Any ideas?

OS Name    Microsoft Windows 11 Pro
Version    10.0.26200 Build 26200
Processor    AMD Ryzen 9 9950X 16-Core Processor, 4300 Mhz, 16 Core(s), 32 Logical Processor(s)
Installed Physical Memory (RAM)    192 GB
4090 FE



windows

12 Replies

  • miggl8's avatar
    miggl8
    New Contributor
    3 hours ago

    I had the same “1Password quit unexpectedly” popup right after Windows login/startup. After starting 1Password again, it worked normally.

    What fixed it for me was:

    • Open 1Password settings
    • Go to Security
    • Turn off “Unlock with Windows Hello”
    • Restart Windows
    • Turn “Unlock with Windows Hello” back on

    After doing that, the crash popup stopped appearing at startup.

    Not sure if Windows Hello/TPM was actually the root cause, but it looks like re-enabling Windows Hello may have refreshed whatever local state 1Password uses for Windows Hello unlock. Maybe this helps someone else affected by the same startup crash.

  • MaZe's avatar
    MaZe
    New Contributor
    4 months ago

    Same issue here...
    I clicked report (as requested) and will also send a diag report to the email address 1P_Gem​ mentioned.

    "Your support ticket ID is FQS-17423-463."

    Thanks!

    OSName Windows 11 Enterprise
    Version 25H2 11.0.26200 (26200.7392)

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      4 months ago

      Hi MaZe​ , thanks for letting me know! I can confirm that we've received your email, and one of my colleagues will send you a reply via email as soon as possible.

      • MaZe's avatar
        MaZe
        New Contributor
        4 months ago

        Yesterday and today I havent had any errors. I also reported that to support.
        Nothing changed windows update or application update wise...

        Strange...

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    4 months ago

    Hi wsalas82​ and CabernetShane​ !

    I'm sorry to hear that 1Password shows an error message every time you start your computer. So that our team can investigate further, could you reproduce the issue, click Report on the error message, and then create a 1Password diagnostics report:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com
    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1passwordpro-crash-at-windows-login-/166041
    • Your forum username

     

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    - Gem

    • wsalas82's avatar
      wsalas82
      New Contributor
      4 months ago

      Hi Gem, thanks for getting back to me.

      It looks like it stopped happening. If it happens again I will try and get the information you requested emailed.

      Thanks!

      • 1P_Gem's avatar
        1P_Gem
        Icon for Moderator rankModerator
        4 months ago

        Hi wsalas82​ , thanks for the heads up! I'm glad to hear it's stopped happening for now. if the behaviour does return, don't hesitate to report the crash and email in with diagnostics and we'll take a closer look.