Forum Discussion

bpenguin's avatar
bpenguin
New Contributor
7 days ago

1Password's pop over window is blank in Chrome

This is happening on my current version . Extension Version 8.11.22.27 Chrome version: Version 143.0.7499.110 Windows 11
browser extension
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
7 days ago

Hi bpenguin​, I'm sorry to hear about the issue you're seeing with 1Password in the browser. I just did a quick test with the same version in Chrome and it loaded as expected for me. Could you check that Chrome is up to date, then relaunch the browser or close and restart it? After that are you seeing the same issue? Thanks!

bpenguin's avatar
bpenguin
New Contributor
6 days ago

Chrome is up to date and I disabled all other extensions. It still doesn't work.

  • bpenguin's avatar
    bpenguin
    New Contributor
    3 days ago

    For the time being, I have uninstalled and installed the nightly version and that is working. Not a resolution to my initial problem though.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      4 hours ago

      bpenguin​ 

      We've recently released version 8.11.23. Can you completely remove the nightly version of 1Password in the browser and then reinstall the production version. 

      If you still see the same issue then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

      Send a diagnostics report (browser extension)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/1passwords-pop-over-window-is-blank-in-chrome/165577
      • Your forum username: bpenguin


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave