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AnaRose's avatar
AnaRose
New Member
1 hour ago

1Password launches app instead of website even with website URL

Hopefully maybe someone can help. Support was unable to help with this issue. About a few months ago, after a 1Password update, 1Password randomly started launching my banking app whenever I clicked the URL on the login item page. This was not a new login item and the URL was auto filled in by 1Password when I initially created the login item. I've had this login item for years and the last edit was even year ago (until trying to troubleshoot this issue). It worked perfectly with absolutely no issue for years. Whenever I clicked the login item, it opened my banking website in the in-app browser that used to be included in 1Password. 

I have multiple accounts with this bank. I use the app only for my personal account and have it set to open with Face ID. For every other account, I used to use 1Password specifically because it opened it in a browser and I was able to keep the accounts separate that way. The problem now is that no matter what account login, if I try to use in 1Password, it automatically launches the banking app and before I can even do anything, it auto logins with my face into the personal account. 

Literally the only way I can use the app with another account is to go in and turn off FaceID. Even then 1Password does not auto fill the password, I have to manually copy and paste so I genuinely don't know why it keeps launching the app.

But I don't want to do that. I just want 1Password to keep opening the other logins in the browser like it used it. I don't understand why this is happening and support seems lost as well. I've tried changing the URL (per support) 4 different times. No dice. I've tried going to Safari myself, going to my bank's website, but if I try to use 1Password to fill in the login, even in Safari, it kicks me off Safari and 1Password launches the app.

And I know it's 1Password because to test it I saved my banking password to one account in Apple Passwords and if I try to fill in the password on the website using the built-in Apple Passwords app, it just logs me into the website with no issue. I've even reached out to my banking app and it's nothing on their end either. 

I am begging. Please. If anyone has any idea on how to fix this issue, it would be very very much appreciated. 

ios

1 Reply

  • ShoxJeanz's avatar
    ShoxJeanz
    Occasional Contributor
    44 minutes ago

    I would try this, I asked AI:

    Method 1: The "Long Press" Reset (Easiest)

    iOS remembers your preference for whether a link should open in Safari or the dedicated app. You can manually override and force the system to change its memory.

    Open Safari on your phone.

    Manually type in your bank's website URL (or find it via a Google search result link).

    Do not just tap the link. Instead, press and hold (long-press) on the hyperlink.

    A context menu will pop up. Look for the option that says "Open in New Tab" or "Open" (with a Safari icon) instead of "Open in [Bank App]".

    Once you select that, iOS should reset its default behavior for that domain. The next time 1Password pushes that URL to Safari, iOS will remember to keep it inside the browser.

     

    Not sure if this is accurate, but you never know with a hail Mary/longshot.