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Forum Discussion
lukov
12 months agoNew Contributor
1Password's sidebar disappears when creating items
After the latest update to the 1Password 8.10.26 on macOS 14.3.1, the app started behaving very strange:
When you edit any record and you click on "Create a New Password" or "+ add more" or "+ add another field" it does nothing and it clears up the very left column with the vaults.
It behave the same way on different computers. App restarting or locking and unlocking doesn't help.
1Password Version: 8.10.26
Extension Version: Not Provided
OS Version: macOS 14.3.1
Browser: Not Provided
- GreyM1P
1Password Team
Hi everyone.
We have had some reports of this behaviour, in particular from customers using quite a lot of tags. Our Development team are hard at work identifying the root cause of this issue, but in the meantime, turning off tags in the sidebar has reportedly helped folks as a workaround:
☞ Use the sidebar in 1Password # Customize the sidebar
If tags are turned off in the sidebar, you can still search for them by using the
=tag:[tag name]
syntax in the Search box at the top, or by clicking a tag in an item.Sorry for the inconvenience. We're working on getting this resolved as soon as possible.
— Grey
ref: dev/core/core#28117
- 1P_David
1Password Team
It's great to hear that Grey's workaround of turning tags off has improved things in the meantime while our team works on a permanent fix.
Let me know if there's anything else I can help you with!
-David
- GreyM1P
1Password Team
TheMacMommy – Good to hear that helped for now!
To be clear (for everyone else too), it's not like anyone affected by this issue has "too many" tags or anything like that – have as many as you like! – but more so that a larger number of tags seems to trigger this underlying behaviour.
- kijenskyNew Contributor
I have the same issue. The latest production and beta are affected.
It is not possible to click on the dropdown menu next to the item. The left panel with the accounts disappears.OS: macOS 14.2.1
1Password for Mac 8.10.28 (81028001) - adamloganNew Contributor
I'm having issues with not being able to click "+ add more". When I do the expected action does not happen. However everything in the left pane with categories etc becomes blank, and the "+ add more" button or whatever element it is changes color and stays that way until I click somewhere else, then the categories and tags re-appear in the left pane and the "+ add more" button reverts to its usual color.
I just tried re-installing 1Password, the issues with the latest update is so disruptive, it's worse than whatever the team fixed.
- TheMacMommyOccasional Contributor
I am having the same issue and I had just under 70 tags. It did make me realize I need to clean those up. I've been using 1Password for about a decade, so it's built up some dust bunnies. The workaround saved my sanity, thank you. Looking forward to the update.
- timkingmanNew Contributor
Just chiming in to say thanks that this workaround worked, and that I only have 3 tags, with one tag applied to 85 items. Like the commenters above, I'm a long-time user with about 1100 items dating back to 2008. (Should I change that Orkut password?)
- GreyM1P
1Password Team
You're welcome! It may be more about the number of items with tags, rather than the number of tags themselves – more tags will usually mean more tagged items, after all – so that's useful to know. Thanks!
- jdebruynNew Contributor
Thank you for the workaround, but we would like to have this issue fixed. Could you please make sure this is included in the next Beta release to review?