Forum Discussion

lukov's avatar
lukov
New Contributor
2 years ago

1Password's sidebar disappears when creating items

After the latest update to the 1Password 8.10.26 on macOS 14.3.1, the app started behaving very strange:
When you edit any record and you click on "Create a New Password" or "+ add more" or "+ add another field" it does nothing and it clears up the very left column with the vaults.

It behave the same way on different computers. App restarting or locking and unlocking doesn't help.


1Password Version: 8.10.26
Extension Version: Not Provided
OS Version: macOS 14.3.1
Browser: Not Provided

14 Replies

  • lmr's avatar
    lmr
    New Contributor

    Excellent GreyM1P ! Workaround has done its job. In my case I have more than 30 tags in place.

    1Password Version: 8.10.26
    OS Version: macOS 14.3.1

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    Hi everyone.

    We have had some reports of this behaviour, in particular from customers using quite a lot of tags. Our Development team are hard at work identifying the root cause of this issue, but in the meantime, turning off tags in the sidebar has reportedly helped folks as a workaround:

    Use the sidebar in 1Password # Customize the sidebar

    If tags are turned off in the sidebar, you can still search for them by using the =tag:[tag name] syntax in the Search box at the top, or by clicking a tag in an item.

    Sorry for the inconvenience. We're working on getting this resolved as soon as possible.

    — Grey

    ref: dev/core/core#28117

  • adamlogan's avatar
    adamlogan
    New Contributor

    I'm having issues with not being able to click "+ add more". When I do the expected action does not happen. However everything in the left pane with categories etc becomes blank, and the "+ add more" button or whatever element it is changes color and stays that way until I click somewhere else, then the categories and tags re-appear in the left pane and the "+ add more" button reverts to its usual color.

    I just tried re-installing 1Password, the issues with the latest update is so disruptive, it's worse than whatever the team fixed.

  • kijensky's avatar
    kijensky
    New Contributor

    I have the same issue. The latest production and beta are affected.
    It is not possible to click on the dropdown menu next to the item. The left panel with the accounts disappears.

    OS: macOS 14.2.1
    1Password for Mac 8.10.28 (81028001)