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Forum Discussion
josephwit
5 years agoNew Contributor
1PW 7 Desktop won't unlock with the correct password in Win 10
I've been using 1PW Chrome extension on WIndows 10 for a while with no problems. Tonight I installed the desktop version, and it will not unlock with the correct password, either types or copied and ...
Dayton_ag
1Password Team
5 years agoThanks so much for your help, rootzero! I'm glad to hear that you're set up and running again josephwit. :smile:
I hope you don't mind Rootzero, I've edited your original post and removed the solution that you provided - since this action can potentially cause data loss, we suggest that users write into us over email so we can offer them 1:1 assistance to minimize any potential loss.
For users experiencing the same issue as Josephwit, shoot us an email at support+windows@1password.com with a brief description of the issue, and we'll be happy to assist you. :smile: