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JanFromEarth's avatar
JanFromEarth
New Contributor
2 months ago

1Pw just flashes when I try to log in

It was easier to create a video but I am running on a Mac Mini with an Intel core chip.  That has caused issues with 1P before.  

When I open an online app to login, the 1PW pops up but disappears almost immediately.  I created a Zoom video on what I am seeing. 

browser extension
macos

3 Replies

  • JanFromEarth's avatar
    JanFromEarth
    New Contributor
    2 months ago

    Hi Simon. I sent in an email but here are the answers. 

    • Is this happening on other websites, or just Intuit? Good question. It seems to be other web based applications als. 
    • Does this happen in other browsers with the 1Password extension installed?Interesting. I am trying to load it on Safari and cannot get past the password screen.  
    • What version of macOS are you using? You can find this by selecting the Apple icon in the upper-left -> About This Mac. Sequoia 15.5
    • What version of the 1Password extension are you using? You can find this by right-clicking/two finger-clicking the 1Password icon in Chrome -> select Settings -> select About. 8.11.2.21
    • What version of Chrome are you using? You can find this by selecting the Chrome menu in the upper left -> About Google Chrome.  Version 138.0.7204.169 (Official Build) (x86_64)
    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Thanks for reporting all that, JanFromEarth! I'll let you keep the conversation going in your support ticket, but let us know if we can be of any help.

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello again JanFromEarth 👋

    Thanks for sharing the video – I've removed it for your privacy, but I was able to watch it first. The video definitely communicates how quickly 1Password is flashing before disappearing. I have a few follow-up questions that will help us troubleshoot this:

    • Is this happening on other websites, or just Intuit?
    • Does this happen in other browsers with the 1Password extension installed?
    • What version of macOS are you using? You can find this by selecting the Apple icon in the upper-left -> About This Mac.
    • What version of the 1Password extension are you using? You can find this by right-clicking/two finger-clicking the 1Password icon in Chrome -> select Settings -> select About.
    • What version of Chrome are you using? You can find this by selecting the Chrome menu in the upper left -> About Google Chrome.

    Sorry to give so much homework, but this will help us understand what might be going on!