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Former Member's avatar
Former Member
2 years ago

1PW problem with Stage Manager

I am running an iMac with 1PW Mac 8.10.7 just updated--when I look at the Activity Monitor under CPU I have a line for 1Password and a line for a 1PW helper and 2 lines for 1PW renderers--are these pieces of the app fighting each other--cuz when I'm working on a Safari web page the system will suddenly jump of it's own accord to 1PW without any move from me--weird???

1Password Version: Mac 8.10.7
Extension Version: Not Provided
OS Version: ventura 13.4
Browser:_ safari

macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @TripleHjr! 👋

    I'm sorry that focus is jumping to 1Password when you're using Safari. The processes that you described seeing in the Activity Monitor sound normal, 1Password uses multiple processes in order to run both the desktop app and the browser extension. However, the behaviour that you're seeing with focus moving to 1Password by itself is not normal and I'd like to ask you to create a diagnostics report from your Mac so that we can investigate further:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave