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bzuthrmac's avatar
bzuthrmac
New Contributor
12 months ago

1PW won't fill in passwords in PNC Bank mobile app

Somewhere a couple of months ago the 1PW mobile app stopped filling in the passwords in the PNC Bank mobile app ver 4.50. It all works fine in the desktop versions. I can copy & paste them but that'...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
12 months ago

Hello bzuthrmac! 👋

I'm sorry that you're having trouble filling your passwords into PNC Bank's app. AutoFill is specifically handled by iOS so we are unable to control which fields get filled when you tap on an item since 1Password only provides the data for the experience.

That being said, I downloaded the "PNC Mobile Banking" app and I'm able to fill my login credentials by following these steps:

  1. Make sure that AutoFill is setup correctly: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad
  2. Open the PNC Mobile Banking app.
  3. Tap on the "Enter password" field.
  4. Tap on the "Passwords" prompt above your keyboard and select your login to fill it.

Does that work? If it doesn't then can you post a screenshot of the screen where you're unable to fill your login? Make sure that the screenshot doesn't include any sensitive information.

-Dave