1pw8 on ipad 15.7 (login with masterkey several times)

I started a new topic today, that might be closely related to this topic. You can end this topic.

@F_9083x

Is this happening when autofilling through Safari or another app, or is this happening when you try to unlock the main 1Password app from your home screen?

On the iPhone the following conditions must be true to use Touch ID:

• You have already opened and unlocked the main 1Password app using your account password
• Touch ID is enabled and active on the device
• You have NOT failed Touch ID authentication
• You have NOT updated the device
• The OS has NOT disabled it for some reason

If it doesn't sound like one of those conditions was triggered then can you make sure that you're using the latest versions of both 1Password 8 and iOS:

• Update your iPhone or iPad - Apple Support (CA)
• How to keep 1Password up to date

-Dave

Hi Grey,
I did not see a particular message. I noticed that the Touch ID button was missing and there was -if you call that a message- a text like”insert your masterkey to actiivate Touch ID.” Yesterday I changed my masterkey through the 1pw7 app and logged iin again in 1pw8.
Untill now It Is ok with 1pw8 and login and Touch ID..

Hi @F_9083x

Are you seeing a particular error message on the lock screen, like "That didn't work" or anything else, when you have to enter your account password? If you're able to take a screenshot of what you're seeing (as long as no personal information is visible) and post it here, that'll be a big help in working out what's going on. I look forward to hearing from you.

— Grey

🤔And kicked out again after my previous message
Wondering for how long the log in will last.

I give up…after 6.hours a new prompt to insert my masterkey. Please tell what is going on in 1pw8

Untill now (next day) …fingers crossed (🤞..touch id is working with the old masterkey. Stil curious what could trigger 1password to ask several times for the masterkey.