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Former Member's avatar
Former Member
3 years ago

1pw8 on ipad 15.7 (login with masterkey several times)

Hi, I use 1pw8 with touchid and since I had had to reenter my masterkey (required after 2 weeks) I have slome issues. Several times I had to reenter the masterkey again and again in order to ke...
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GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @F_9083x

Are you seeing a particular error message on the lock screen, like "That didn't work" or anything else, when you have to enter your account password? If you're able to take a screenshot of what you're seeing (as long as no personal information is visible) and post it here, that'll be a big help in working out what's going on. I look forward to hearing from you.

— Grey