Forum Discussion

Former Member's avatar
Former Member
3 years ago

1st login w/ 1password 8 failed after upgrade.

I upgraded to 1P8 app and the first login failed with my usual credentials. the 2FA pop-up doesn't show-up and a message suggests to check the informations. I tried every option w/out success.
PS: 1P7 works fine.
OS is Android 9

1Password Version: 8.9.2
Extension Version: Not Provided
OS Version: Android 9
Browser:_ Firefox
Referrer: forum-search:https://1password.community/search?Search=I%20upgraded%20to%201P8%20on%20android%209%20but%20failed%20to%20login.%20The%202FA%20input%20does%20showup.%20Tried%20every%20option...

android

5 Replies

Sort By
  • Former Member's avatar
    Former Member
    3 years ago

    Thanks 1P_Timothy for following up. I'll be checking the update availability (as registrered for beta on GGL Play) and keep you posted.

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Happy to help @jfkappes. The fix was released yesterday afternoon with the update to 8.9.3. This should be available in the production and beta channels. If an update is not currently available through Google Play, check back soon as it rolls out to users. Let us know if that resolves the issue for you!

  • Former Member's avatar
    Former Member
    3 years ago

    Hello 1P_Timothy thanks for the information. I look forward to testing the beta. Will let you know if the pb is fixed.

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @jfkappes, thanks for joining us on the forum. I'm very sorry to hear about this issue signing in to 1Password 8 for Android!

    I suspect this crash is related to a bug we've identified with version 80902003 specifically on Android 9 devices. The development team has marked this as a high priority issue and is already testing a fix internally. This should be available in upcoming beta and production releases. If you have a different version of 1Passoword 8 for Android installed, let us know which. Thanks again!