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NemotronTx's avatar
NemotronTx
New Contributor
3 months ago

2 factor Authentication Setup

When I follow setup steps and get to the scanning of the barcode with Authenticator I get a message; "Choose a different name for your new account" - "you have an existing 1Password account for ..."....
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello NemotronTx! 👋

I'm sorry that you're running into an issue when setting up two-factor authentication. So that I can better understand the situation can you tell me the following: 

  1. Are you setting up two-factor authentication for your 1Password account? Or for another account?
  2. Is the error coming from 1Password itself? Or from another authenticator app? If it's the latter then which authenticator app are you using?
  3. Can you post a screenshot of the error message? 


I look forward to hearing from you.

-Dave

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When I follow setup steps and get to the scanning of the barcode with Authenticator I get a message; \"Choose a different name for your new account\" - \"you have an existing 1Password account for ...\".

I don't get a six-digit authentication code as expected.

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When I follow setup steps and get to the scanning of the barcode with Authenticator I get a message; \"Choose a different name for your new account\" - \"you have an existing 1Password account for ...\".

I don't get a six-digit authentication code as expected.

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Hello NemotronTx! 👋

\n

I'm sorry that you're running into an issue when setting up two-factor authentication. So that I can better understand the situation can you tell me the following: 

\n
    \n
  1. Are you setting up two-factor authentication for your 1Password account? Or for another account?
    2. \n
  2. Is the error coming from 1Password itself? Or from another authenticator app? If it's the latter then which authenticator app are you using?
    3. \n
  3. Can you post a screenshot of the error message? 
    4. \n
\n


I look forward to hearing from you.

\n

-Dave

","body@stringLength":"786","rawBody":"

Hello ! 👋

\n

I'm sorry that you're running into an issue when setting up two-factor authentication. So that I can better understand the situation can you tell me the following: 

\n
    \n
  1. Are you setting up two-factor authentication for your 1Password account? Or for another account?
    2. \n
  2. Is the error coming from 1Password itself? Or from another authenticator app? If it's the latter then which authenticator app are you using?
    3. \n
  3. Can you post a screenshot of the error message? 
    4. \n
\n


I look forward to hearing from you.

\n

-Dave

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