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LC356's avatar
LC356
New Contributor
2 years ago

2-step authentication is not working - how to turn off if cannot log into 1Password.com ???

I have emailed support twice and they do not seem to understand that I cannot log into 1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step. I have my logon,...
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1P_Tommy's avatar
1P_Tommy
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2 years ago

LC356

I'm glad to hear you could find the needed authenticator app.

If your computer contains the needed application for 2FA and that computer is off then you are correct you would be unable to add 1Password to a new device or login to your account on 1Password.com. Once you complete the initial linking on your device 2FA is no longer used. So unless you signed out completely you should be able to access your data as needed in that situation.

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authentication is not working - how to turn off if cannot log into 1Password.com ???","id":"message:42214","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:4148"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:42214"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:42214"},"body@stripHtml({\"truncateLength\":200})":" I have emailed support twice and they do not seem to understand that I cannot log into \n1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step. \n\n I have my logon,...","body@stringLength":"483","rawBody":"

I have emailed support twice and they do not seem to understand that I cannot log into
\n1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step.

\n\n

I have my logon, my password and my Secret Key, but not the 2-step, is there anyway to save my account?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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I have emailed support twice and they do not seem to understand that I cannot log into
\n1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step.

\n\n

I have my logon, my password and my Secret Key, but not the 2-step, is there anyway to save my account?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

"},"Conversation:conversation:42214":{"__typename":"Conversation","id":"conversation:42214","solved":false,"topic":{"__ref":"ForumTopicMessage:message:42214"},"lastPostingActivityTime":"2023-08-02T22:14:46.000-07:00","lastPostTime":"2023-08-02T22:14:46.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:42214":{"__typename":"ModerationData","id":"moderation_data:42214","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:42214_1":{"__typename":"Revision","id":"revision:42214_1","lastEditTime":"2023-07-28T21:37:39.000-07:00"},"ForumReplyMessage:message:42217":{"__typename":"ForumReplyMessage","id":"message:42217","conversation":{"__ref":"Conversation:conversation:42214"},"author":{"__ref":"User:user:101"},"revisionNum":1,"uid":42217,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 2-step authentication is not working - how to turn off if cannot log into 1Password.com ???","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:42217"},"parent":{"__ref":"ForumTopicMessage:message:42214"},"body":"

LC356

\n\n

I'm glad to hear you could find the needed authenticator app.

\n\n

If your computer contains the needed application for 2FA and that computer is off then you are correct you would be unable to add 1Password to a new device or login to your account on 1Password.com. Once you complete the initial linking on your device 2FA is no longer used. So unless you signed out completely you should be able to access your data as needed in that situation.

","body@stringLength":"656","rawBody":"

\n\n

I'm glad to hear you could find the needed authenticator app.

\n\n

If your computer contains the needed application for 2FA and that computer is off then you are correct you would be unable to add 1Password to a new device or login to your account on 1Password.com. Once you complete the initial linking on your device 2FA is no longer used. So unless you signed out completely you should be able to access your data as needed in that situation.

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