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LC356's avatar
LC356
New Contributor
2 years ago

2-step authentication is not working - how to turn off if cannot log into 1Password.com ???

I have emailed support twice and they do not seem to understand that I cannot log into 1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step. I have my logon,...
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LC356's avatar
LC356
New Contributor
2 years ago

Thanks ag_tommy

I was under the impression that with the 1Password emergency kit
(showing the password and secrete key) that that would be sufficient.
Now I know better. Still, when turning on the 2-step authorization
there should be an alert letting the user know that to be able to access their account, they need the Emergency Kit and the correct authenticator
(along with the correct email address used by the authenticator).

So I am very glad that I was able to login and turn off the 2-step authenticator.

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authentication is not working - how to turn off if cannot log into 1Password.com ???","id":"message:42214","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:4148"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:42214"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:42214"},"body@stripHtml({\"truncateLength\":200})":" I have emailed support twice and they do not seem to understand that I cannot log into \n1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step. \n\n I have my logon,...","body@stringLength":"483","rawBody":"

I have emailed support twice and they do not seem to understand that I cannot log into
\n1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step.

\n\n

I have my logon, my password and my Secret Key, but not the 2-step, is there anyway to save my account?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

\n","kudosSumWeight":0,"postTime":"2023-07-28T21:37:39.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:42214_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":212},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I have emailed support twice and they do not seem to understand that I cannot log into
\n1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step.

\n\n

I have my logon, my password and my Secret Key, but not the 2-step, is there anyway to save my account?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

"},"Conversation:conversation:42214":{"__typename":"Conversation","id":"conversation:42214","solved":false,"topic":{"__ref":"ForumTopicMessage:message:42214"},"lastPostingActivityTime":"2023-08-02T22:14:46.000-07:00","lastPostTime":"2023-08-02T22:14:46.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:42214":{"__typename":"ModerationData","id":"moderation_data:42214","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:42214_1":{"__typename":"Revision","id":"revision:42214_1","lastEditTime":"2023-07-28T21:37:39.000-07:00"},"ForumReplyMessage:message:42218":{"__typename":"ForumReplyMessage","id":"message:42218","conversation":{"__ref":"Conversation:conversation:42214"},"author":{"__ref":"User:user:4148"},"revisionNum":1,"uid":42218,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 2-step authentication is not working - how to turn off if cannot log into 1Password.com ???","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:42218"},"parent":{"__ref":"ForumTopicMessage:message:42214"},"body":"

Thanks ag_tommy

\n\n

I was under the impression that with the 1Password emergency kit
\n(showing the password and secrete key) that that would be sufficient.
\nNow I know better. Still, when turning on the 2-step authorization
\nthere should be an alert letting the user know that to be able to access their account, they need the Emergency Kit and the correct authenticator
\n(along with the correct email address used by the authenticator).

\n\n

So I am very glad that I was able to login and turn off the 2-step authenticator.

","body@stringLength":"558","rawBody":"

Thanks ag_tommy

\n\n

I was under the impression that with the 1Password emergency kit
\n(showing the password and secrete key) that that would be sufficient.
\nNow I know better. Still, when turning on the 2-step authorization
\nthere should be an alert letting the user know that to be able to access their account, they need the Emergency Kit and the correct authenticator
\n(along with the correct email address used by the authenticator).

\n\n

So I am very glad that I was able to login and turn off the 2-step authenticator.

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-07-29T23:05:08.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:42218_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747314147933":{"__typename":"CachedAsset","id":"theme:customTheme1-1747314147933","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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