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LC356's avatar
LC356
New Contributor
2 years ago

2-step authentication is not working - how to turn off if cannot log into 1Password.com ???

I have emailed support twice and they do not seem to understand that I cannot log into 1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step. I have my logon,...
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Former Member's avatar
Former Member
2 years ago

Print the QR code you got for 1Password mfa and add it to your emergency kit, so you can always scan it again in case you need to initialize a new authenticator app on a new device. You can safely store all your mfa codes inside 1Password, but the 1Password mfa code is the only one you additionally need to keep somewhere outside of 1Password to avoid a circular dependency.

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authentication is not working - how to turn off if cannot log into 1Password.com ???","id":"message:42214","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:4148"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:42214"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:42214"},"body@stripHtml({\"truncateLength\":200})":" I have emailed support twice and they do not seem to understand that I cannot log into \n1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step. \n\n I have my logon,...","body@stringLength":"483","rawBody":"

I have emailed support twice and they do not seem to understand that I cannot log into
\n1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step.

\n\n

I have my logon, my password and my Secret Key, but not the 2-step, is there anyway to save my account?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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I have emailed support twice and they do not seem to understand that I cannot log into
\n1Password.com (due to 2-step not working), so I am not able to log in and turn off 2-step.

\n\n

I have my logon, my password and my Secret Key, but not the 2-step, is there anyway to save my account?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

"},"Conversation:conversation:42214":{"__typename":"Conversation","id":"conversation:42214","solved":false,"topic":{"__ref":"ForumTopicMessage:message:42214"},"lastPostingActivityTime":"2023-08-02T22:14:46.000-07:00","lastPostTime":"2023-08-02T22:14:46.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:42214":{"__typename":"ModerationData","id":"moderation_data:42214","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:42214_1":{"__typename":"Revision","id":"revision:42214_1","lastEditTime":"2023-07-28T21:37:39.000-07:00"},"ForumReplyMessage:message:42219":{"__typename":"ForumReplyMessage","id":"message:42219","conversation":{"__ref":"Conversation:conversation:42214"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":42219,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: 2-step authentication is not working - how to turn off if cannot log into 1Password.com ???","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:42219"},"parent":{"__ref":"ForumTopicMessage:message:42214"},"body":"

Print the QR code you got for 1Password mfa and add it to your emergency kit, so you can always scan it again in case you need to initialize a new authenticator app on a new device. You can safely store all your mfa codes inside 1Password, but the 1Password mfa code is the only one you additionally need to keep somewhere outside of 1Password to avoid a circular dependency.

","body@stringLength":"382","rawBody":"

Print the QR code you got for 1Password mfa and add it to your emergency kit, so you can always scan it again in case you need to initialize a new authenticator app on a new device. You can safely store all your mfa codes inside 1Password, but the 1Password mfa code is the only one you additionally need to keep somewhere outside of 1Password to avoid a circular dependency.

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