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Forum Discussion
2022 Mac Book Air M2 on Ventura: Touch ID unavailable; tried all other discussion posts
Hi there,
This seems to be a fairly common complaint on the forums. I have a new macbook air and the Touch ID option in 1password is grayed out. I've follow the other post recommendations (every permutation) even waiting several hours, but still no luck.
Any updates on this particular issue if the prior recommendations aren't working?
1Password Version: 8.10.8 (81008045)
Extension Version: 21300009
OS Version: macOS Ventura 13.4.1 (c) (22F770820d)
Browser: Chrome 115.0.5790.102
12 Replies
- 1P_Dave
Moderator
@straus
Thank you for posting the Support ID. One of my colleagues will send you a reply as soon as they've reviewed your diagnostics report. Please continue the conversation there.
To prevent the original poster from receiving perpetual notifications in the future I'm closing this thread. If you're someone who is running into a similar issue in the future then please open a new thread and include a description of your issue and the team will be happy to help. 🙂
-Dave
ref: FXI-86115-988
- 1P_Dave
@cainefm
Thank you for posting the Support ID. I've moved your ticket to the right team and one of my colleagues will send you a reply as soon as possible.
-Dave
ref: WAV-65159-114
- 1P_Dave
@dvw2
If you run into any other issues then please let us know. We're here to help. 🙂
-Dave
- 1P_Tommy
@wnate
Checking on your now.
Edit: It is indeed here.
- 1P_Tommy
@dvw2
I appreciate you sending that report in. One of my colleagues will get back to you as soon as possible.
ref: IBI-74938-751
