Forum Discussion

Former Member's avatar
Former Member
3 years ago

2022 Mac Book Air M2 on Ventura: Touch ID unavailable; tried all other discussion posts

Hi there, This seems to be a fairly common complaint on the forums. I have a new macbook air and the Touch ID option in 1password is grayed out. I've follow the other post recommendations (every p...
macos
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
3 years ago

Hi @wnate

Apologies to hear that you're encountering trouble enabling unlock 1Password with Touch ID on your new MacBook Air. I have a suspicion of what this problem is and I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  We'll get that checked out for you and working again :)