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AerospaceEd's avatar
AerospaceEd
Occasional Contributor
1 month ago
Solved

Accidentally deleted a passkey

Hello all,  I sent this to 1pw support (ticket ID 550110) but I thought of also posting this here. I accidentally deleted my passkey for my Google account (I know dumb move !!) I'm still logged in m...
passkeys
  • AerospaceEd's avatar
    AerospaceEd
    1 month ago

    Dave,   Sorry for the delay.  I had 2FA enabled along with advanced protection.  When the passkey was deleted it locked me out of everything but I was able to remain logged in, but that was it. I wasn't getting a passkey popup from 1PW as normal.   After a few days Google came back with a message that showed they disabled 2FA, once that happened I was able to recover everything with the link in the message.  I recreated a new passkey, 2FA and advanced protection and now all is good.  Passkey is back and I have full access to my account.   Lesson learned !!

AerospaceEd's avatar
AerospaceEd
Occasional Contributor
1 month ago

Dave,  I did try that and it didn't work.  I guess I'll have to wait a few days to see what the Google account recovery link does for me.  

Thanks

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

AerospaceEd​ 

Thanks for the reply. May I ask: what specifically didn't work? Do you now see your passkey in 1Password? It should look something like this: 

If you see your passkey in 1Password, what happens when you try to sign in using your passkey? Do you see a specific error message from 1Password or from your browser? 

-Dave