Forum Discussion

BonnieA's avatar
BonnieA
New Contributor
2 years ago

Account is offline

I am logged into my 1Password account in Chrome extension. When I click on "edit" for a login, the icon "red cloud with a line through it" appears and the message "Your account is offline." Why is my account offline?

1Password Version: Not Provided
Extension Version: 2.19.0
OS Version: Windows 11
Browser: Chrome

browser extension

2 Replies

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    BonnieA

    Are both of the account current? Sometimes folks will have an older account that they may have been removed from. Assuming both are indeed current. I'd recommend contacting us via email. Do you also have any blockers installed that may be prohibiting communication or are you using a VPN? Sometimes, they can get in the mix. I'd suggest trying with those disconnected.

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

  • BonnieA's avatar
    BonnieA
    New Contributor
    2 years ago

    I have both a Business account and a Family Account.