Forum Discussion

Occasional Contributor

10 months ago

Solved

1Password for Safari's keyboard focus doesn't get set properly for the filling prompt

Version 8.10.46.34 has once again broken initial keyboard focus. Copied from my previous thread the last time this issue cropped up: In Safari when the list of items to choose from when filling ...

1P_Dave

Moderator

2 years ago

Hello DavidMBrown! 👋

I'm sorry that you're being prompted to unlock 1Password in the browser with your account password more often than expected. I've split your comment into a new thread so that we can discuss it separately. So that I can better understand the situation can you please tell me the following:

Are you using remote screen sharing software? (I ask only because the customer in the previous thread was running into a known issue that involved screen sharing.)
Are you never able to unlock 1Password for Safari or the 1Password for Mac desktop app using Touch ID? Or is the problem intermittent?
The next time that the issue occurs, if you double-click on the 1Password icon from the Applications folder are you able to use Touch ID to unlock the app there?

I look forward to hearing from you.

-Dave

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discussion was created from comments split from: Auto Locking after a few 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Account password required for browser extension","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:78625"},"parent":{"__ref":"ForumTopicMessage:message:78623"},"body":"

Hello DavidMBrown! 👋

\n\n

Are you using remote screen sharing software? (I ask only because the customer in the previous thread was running into a known issue that involved screen sharing.)
Are you never able to unlock 1Password for Safari or the 1Password for Mac desktop app using Touch ID? Or is the problem intermittent?
The next time that the issue occurs, if you double-click on the 1Password icon from the Applications folder are you able to use Touch ID to unlock the app there?

\n\n

I look forward to hearing from you.

\n\n

-Dave

","body@stringLength":"1094","rawBody":"

Hello ! 👋

\n\n

Are you using remote screen sharing software? (I ask only because the customer in the previous thread was running into a known issue that involved screen sharing.)
Are you never able to unlock 1Password for Safari or the 1Password for Mac desktop app using Touch ID? Or is the problem intermittent?
The next time that the issue occurs, if you double-click on the 1Password icon from the Applications folder are you able to use Touch ID to unlock the app there?

\n\n

I look forward to hearing from you.

\n\n

-Dave

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