Forum Discussion

astandre's avatar
astandre
Dedicated Contributor
10 months ago

Activating Touch ID

I have a MAC Book which has Touch ID working as I successfully use it to sign into my Mac. I have the most recent update of 1Password. I am unable to activate Touch ID to open 1Password. Within 1...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
10 months ago

Hi there astandre

Make sure that macOS is up to date: ☞ Update macOS on Mac - Apple Support

Sometimes that can cause problems if there's an update pending.

If you're still not getting anywhere with that, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

— Grey