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Ticket TEF-28347-798 – Apple-managed account cannot join family plan + app login issue
Hello, I opened support ticket TEF-28347-798 on Tuesday, March 3 at 9:50 AM and verified my email shortly afterward. I also sent follow-up replies later Tuesday evening and again on Thursday afternoon. It is now Friday afternoon (March 6), so it has been nearly a week since the original ticket was opened and I have not yet received a response. My main issue is that my existing 1Password account is managed through the Apple App Store. When I attempt to join a 1Password Family plan, the invitation link always loads “Create your account” instead of linking to my existing account, even when I am already logged in. From what I understand, this likely requires converting the Apple-managed account to a standard 1Password membership so it can join the family plan. Additionally, I am currently unable to sign in to the 1Password app with the family account on my phone, even though the same credentials work on the web. This situation has become pressing because I need to complete a migration of my passwords and currently cannot finish that process. Could someone from the team please help escalate ticket TEF-28347-798 or take a look at the account status? Thank you very much for any assistance.
Cancellation prior to renewal
I tried to cancel 1Password prior to the renewal date and was unsuccessful. I have reached out to 1Password via chatbot who send me an email correspondence that a support team would get back to me. I have had not support team get back to me (did check junk mail). Chat bot continues to send me emails. Is there another way to get ahold of a customer support individual? My wife and I have been long time users of 1Password. You would think someone would at least respond back .....
Migrating from one account to another on a Chromebook
I have an individual account and a family account. I want to move all the items from the individual account to the family shared vault. My computer is a Chromebook. How can I do this without having to select each of 998 items and move them individually in the Android app?
How to Migrate 1Password Vaults to Bitwarden Folders (With Passkeys!) using iOS 26 CXP
I just finished migrating my credentials from 1Password to a fresh Bitwarden setup, and I wanted to share a workaround for a major pain point regarding vault organization and Passkeys. Those who used 1Password v7 will remember that exporting by vault was standard. In v8, this has been reduced to an "all-at-once" account export. If you want to maintain your organization during a move, this creates a mess. The Challenge: Maintaining Structure If you have multiple vaults (Work, Personal, Shared, etc.) and want them to land in specific Bitwarden Folders, an "all-at-once" export creates a massive, unorganized pile. Plus, standard file exports (CSV/1PUX) usually break Passkeys. The Solution: The "Single-Vault Pipeline" (iOS 26 CXP) By using the newly introduced Credential Exchange Protocol (CXP) on iOS 26, you can move your data app-to-app, vault-by-vault, and keep your Passkeys intact. (Note: I used a 1Password Family account and a free Bitwarden account for this). The Migration Manual: Prep 1Password (Web Browser) Log into 1Password.com on a desktop. Go to Manage Account > People > Select your account > Manage Vaults. The Trick: Deselect all vaults until only one is left visible to your user. Now, your mobile app will only "see" that specific vault. The CXP Transfer (iOS Device) Open the 1Password app on your iPhone/iPad. Navigate to Settings > Advanced > Start Export. Enter your account name (there is a hint at the bottom) and approve. Select Bitwarden as the destination. It will open Bitwarden and securely transfer everything from that one visible vault—including Passkeys and TOTP seeds. Assign to Folders (Bitwarden Desktop) Open the Bitwarden Web Vault on your computer. Click on "No Folder" (this shows all the items you just imported that don't have a folder assignment). Click the "Select All" checkbox at the top. Click the three dots (⋮) above the list > Add to Folder. (Note: You’ll need to create the folder first by pressing the + New button). Rinse and Repeat Go back to the 1Password web interface. Deselect the vault you just finished and select the next one. Repeat the iOS export. Because Bitwarden treats these as new "unassigned" items, you can neatly move the next batch into the correct folder. Why this is the optimal way: Passkeys & 2FA: Unlike file exports, CXP moves the actual cryptographic keys for Passkeys and your TOTP seeds. Shared Protocol: Because it uses a modern exchange protocol, misc info and custom fields transfer much more accurately than a messy CSV. Organization: You don't have to manually sort 1,000 items at once. You do it in controlled, vault-to-folder chunks. Hope this helps someone else stuck in the migration process!
Login Issue
1PW's default of Fill-in and Open is great for the vast majority of sites. But some sites have security issues that are much easier (or require) only filling in my login and password. An example until my password and login are filled it is not possible to deal with a CAPTCHA secruity system for my natural gas supplier. Increasingly financial institutions and government sites (Social Security, Medicare, PBGB) are adding security "features" If there is someway have 1PW merely enter my data without functionally pressing "Enter", please tell me! Since the number of sites with this issue is low, I really want this option to be a "Setting" choice for each login.Autofill Sign-In Auto issue single site
Not sure if this is anything that can be fixed ever but the Sign In Automatically after Autofill fails on https://myenstarscm.enstarnaturalgas.com/ as it defaults to hitting the 'Register' button and not the 'Sign In' button. Turning that setting off allows autofill to work correctly, just without automagic sign in function.1Password not generating OTP
Hello, I scanned QR code for one time code in one of the enteries in 1Passowrd. One password gave me a 6 digit code on scanning that I registered with the website. Now when I try to login to website and go to 1Password for one time code, it is showing an error message in one time code field. If there was an error in URL, why did it register that one time code in the first place. I am now locked out of target site. It gave me a code to register with the site and saved my entry. Now it is giving me error next time. Any way to get the one time code generator to run as it should have saved all the necessary info. Error message: one-time password The one-time pasword URL is incorrect. check the URL and try again. if you still have trouble, contact support