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Former Member's avatar
Former Member
3 years ago

Adding Security Key to My Account Has Locked Me Out of All the 1Password Apps

I followed https://support.1password.com/security-key/ to add some (Titan) keys to my 1Password account. Afterwards, the apps (iOS, macOS, etc.) are stuck offline with the following message on the ma...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @jorn_k! 👋

I'm sorry that you're having trouble authenticating your account after adding a security key. Once you see the "Two-factor authentication" message that you mentioned, insert your security key and tap on it if necessary. Your account will be authenticated and the message will disappear.

Let me know if that doesn't work. 🙂

-Dave