Forum Discussion

Former Member's avatar
Former Member
3 years ago

Adding Security Key to My Account Has Locked Me Out of All the 1Password Apps

I followed https://support.1password.com/security-key/ to add some (Titan) keys to my 1Password account. Afterwards, the apps (iOS, macOS, etc.) are stuck offline with the following message on the ma...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

@jorn_k

Thanks for the reply. Titan security keys are compatible with 1Password. Let's focus on the Mac for the moment. Are you able to use your Titan security key to authenticate with another service/website that isn't 1Password? If you aren't then stop here and let me know.

If you are then can you open a Private/Incognito window in your desktop browser and try to use the Titan security key to log in to your 1Password account on 1Password.com (in the browser, not the app)? Does that work? This will help isolate the issue and tell us if the problem is with the apps themselves or something else.

I look forward to hearing from you.

-Dave