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Anonymous's avatar
Anonymous
3 years ago

After installation of OS X Ventura, 1Password no longer allowed Touch ID access

In order to restore access, I first restarted the computer (MacBook Air 2019). I then checked in the System Settings to make sure that Touch ID was enabled. I then checked that it was enabled in 1Password. All sliders/boxes were checked appropriately. I next looked up whether any discussions had featured this here, and there appeared to be a consensus that unchecking Touch ID in 1Password, then rechecking the box would bring it back. I unchecked it - and the box greyed out! Back in the discussions here, there was a consensus that turning off all the Touch ID permissions in the computer's system settings and turning them back on would allow me to click the box in 1Password again, but I have done this in all possible permutations and the Touch ID box in 1Password remains greyed out. Any ideas?

1Password Version: 8.9.15
Extension Version: 2.6.0
OS Version: MacOS X 13.1
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=Restoring%20Touch%20ID%20access%20on%20a%20Macbook%20Air%20after%20installation%20of%20OS%20Ventura%2013.1

macos

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  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @chalcopis

    I'd like to ask you to create a diagnostics report from your device:

    1. Open 1Password.
    2. Press command and comma. The 1Password preferences will open.
    3. Tap Advanced.
    4. Click Send Diagnostics.
    5. Click Reveal to locate the report in your downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!