Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

After installing the update has refused to install the safari extension now all psasswords gone

After installing the update has refused to install the safari extension now all psasswords gone. The update screwed up my machine. And now all my vaults are missing and / passwords are missing. I have rebooted but the safari extension will not install. Basically its has ruined all my files. After installing the update has refused to install the safari extension now all psasswords gone.

Please refund my subscription?

1Password Version: 8
Extension Version: your guess is as good as mine
OS Version: mac 0s 11.6
Referrer: forum-search:https://1password.community/search?Search=After%20installing%20the%20update%20has%20refused%20to%20install%20the%20safari%20extension%20now%20all%20psasswords%20gone

macos

2 Replies

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hey @Krispy78, I do see that you've written in to us about this. We will work with you via your ticket to sort through everything. Thanks for your patience!

  • Anonymous's avatar
    Anonymous
    3 years ago

    The Safari Extension must be installed separately from https://apps.apple.com/us/app/1password-for-safari/id1569813296?mt=12.