Forum Discussion

Former Member's avatar
Former Member
4 years ago

After upgrade to 8.6.1 1Password will not start on my windows 10 computer

Unfortunately 1Password will not start after the upgrade to 8.6.1. I see that an icon (with lock symbol) appears in the task bar but vanishes when I hover over the icon. Please help! 1Passwo...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @JFG3rd, I'm sorry to hear you've encountered this issue.

To investigate further, I'd like to ask you to send us some logs from your Windows PC. These should help us track down the specific cause. Here's how you can get that information to us:

How to Send Us 1Password for Windows Logs

  1. Look for the Windows search bar in the lower-left corner of your screen (where it says "type here to search")

  2. Copy and paste this into the Windows search bar: %localappdata%\1Password\logs. Then hit Enter.

  3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder

With that, you'll have a tidy little zip file containing all the logs you see.

Attach the logs to an email message addressed to support+windows@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Ali