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Forum Discussion
after upgrading to ipassword8, my password will no longer work on macbook pro.
since the upgrade, i have not been able to login only on my macbook. my password is still valid on my iphone and at the website. i tried to unistall and reinstall on macbook pro. same result. it...
1P_Tommy
Moderator
Moderator@tjbrucenc
I'd like to ask you to create a diagnostics report from your device where we can check what's happening.
- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
tjbrucenc A link to this thread:
https://1password.community/discussion/138306/after-upgrading-to-ipassword8-my-password-will-no-longer-work-on-macbook-proPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
