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GBRP's avatar
GBRP
New Contributor
3 months ago
Solved

All devices offline

Hi, all our devices are offline and unable to connect to 1password and sync.  On Android devices we are seeing a red cloud with a line through it, on 1Password app on windows constant spinning wheel ...
1password.com
android
  • GBRP's avatar
    GBRP
    3 months ago

    A reboot of the windows machine has fixed the app issue, so everything back in operation now. 

GBRP's avatar
GBRP
New Contributor
3 months ago

Hi Dave, thanks for the swift response. Yes, it did persist on restart of devices. Switching wifi off on the phone resolved it however, so i just rebooted the router and now we are back in business. Any ideas what the issue would have been? Seems to have started misbehaving sometime yesterday. 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

GBRP​ 

I'm glad that restarting both your router and your devices resolved the issue. I took a look and I didn't see any other recent reports of this behaviour so I can't say exactly why it might have occurred in your case. Since the issue didn't occur on another network for you, it sounds like something might have been not working on the network side of things. 

If you experience any other issues then don't hesitate to let us know.

-Dave