Forum Discussion

Former Member

3 years ago

No tray icon in desktop environments lacking app indicator

Electron 22 included a https://github.com/electron/electron/pull/36333 for Tray icons using https://www.freedesktop.org/wiki/Specifications/StatusNotifierItem/, with no fallback for desktop environme...

linux

1P_Dave

Moderator

5 months ago

Hello DalekCoffee! 👋

I'm sorry that you're running into issues when unlocking 1Password on your Motorola Razr device. It sounds like you might be running into a known issue that our development team is currently tracking and the diagnostics report that you said that you sent in will help our team confirm that you're seeing the same issue.

Please continue working with our team over email and they'll be able to help further.

-Dave

#31939

DalekCoffee

New Contributor

3 months ago

I haven't seen any more communication over email for this issue as well.

Thanks!

1P_Dave
Moderator
3 months ago
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DalekCoffee

The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:

How to keep 1Password up to date

-Dave

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Check your password and try again","id":"message:153059","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:153059","revisionNum":3,"repliesCount":27,"author":{"__ref":"User:user:19197"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:153059"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:153059"},"body@stripHtml({\"truncateLength\":200})":" Hello!, I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, b...","body@stringLength":"1602","rawBody":"

Hello!,

I am experiencing an issue where my android app keeps failing to login with biometrics and when I login with master password it will also keep MFAing me. I enter it time and time again, but once I close the app or lock it, re-opening causes the same issue.|

I will also note it is also refusing any of my MFA keys, only takes MFA via OTP.
I am able to use my biometrics on 3 different applications, MFA keys via firefox.

Issue:
Biometric logins keep failing, and app keeps asking for MFA every time I enter master password.

Error:
\"That didn't work. Please try again.\"
Note: app does not allow attempting again, only allows master password.

Troubleshooting:
- Cleared all local storage and logged in again. Nofix.
- Cleared all local storage, removed app, downloaded fresh, and logged back in. Nofix
- Phone reboot. Nofix
- In Settings>Security set:
Confirm account: Every 30 days
Lock mobile app on exit: Never
Lock mobile app when device locks: Disabled
- Locked device, entered master password, locked again, prompted for biometrics. Fails/nofix.
- Set to password only (no biometrics). Works, no MFA prompt
- Set to device unlock. Also fails?

- Obtaining and sending diagnostics logs

App info:
App version 8.10.64
81064007 on Production Channel

Device info:
Motorola Razr 2024
Android 14 U3UCS34.63-88-12-3

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Biometric unlock not working: That didn't work. Check your password and try again","moderationData":{"__ref":"ModerationData:moderation_data:156234"},"body":"

DalekCoffee

The issue is still open with our development team and they continue to investigate. The problem seems limited to Motorola's Edge and Razr Series.

While I don't have an ETA on when this will be resolved, keep 1Password, and your Motorola device, updated so that you receive the fix as soon as it is developed and released:

How to keep 1Password up to date

-Dave

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