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Former Member
3 years ago

Android app not filling username (email address) in octopus app

The 1Password Android app is not filling the username (email address) field when logging into the Octopus Energy app.
The password field populates ok but always leave the email address empty.
It works fine if logging into the web on the phone and also fine on the PC.
It's just the Octopus Android app is the issue.

3 Replies

  • MacDaddyAZ's avatar
    MacDaddyAZ
    New Contributor
    2 months ago
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    This worked a treat for me (Kubuntu, Firefox via PPA). To clarify the steps (Replace `nano` below with the editor of your choice):

    • Use the "local override" to leave the default policy in place. This will prevent future updates from overwriting your changes.
    sudo nano /etc/apparmor.d/local/usr.bin.firefox
    • Add the following content:
    # Native messaging
owner @{HOME}/.mozilla/native-messaging-hosts/ ixr,
# 1Password extension
/opt/1Password/1Password-BrowserSupport ixr,
/run/user/1000/1Password-BrowserSupport.sock ixr,
/run/user/1000/1Password-BrowserSupport.sock wr,
    • Save the file and quit the editor
    • Restart the AppArmor service:
    sudo systemctl restart apparmor
    • Restart Firefox
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app not filling username (email address) in octopus app","id":"message:32816","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:32816","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:32816"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:32816"},"body":"

The 1Password Android app is not filling the username (email address) field when logging into the Octopus Energy app.
\nThe password field populates ok but always leave the email address empty.
\nIt works fine if logging into the web on the phone and also fine on the PC.
\nIt's just the Octopus Android app is the issue.

","body@stringLength":"340","rawBody":"

The 1Password Android app is not filling the username (email address) field when logging into the Octopus Energy app.
\nThe password field populates ok but always leave the email address empty.
\nIt works fine if logging into the web on the phone and also fine on the PC.
\nIt's just the Octopus Android app is the issue.

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app not filling username (email address) in octopus app","moderationData":{"__ref":"ModerationData:moderation_data:32819"},"body":"

Hey @DickieD, thank you for testing out split screen mode and confirming it does not work for the Octopus app. Our development team is always working on improving the Autofill experience, so hopefully we'll be able to see an enhancement with this app soon!

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Unfortunately the Octopus App also does not allow splitting, so can't do that.
\nFortunately though, my keyboard now remembers the email address for me ,so I can select it from there.

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Thanks for reporting this app @DickieD. I've done some testing with the Octopus Energy app and I'm seeing the same behavior. I've gone ahead and reported this to the team.

\n\n

In addition to copying and pasting or just typing out your email you can use split screen mode to drag and drop your credentials.

\n\n

Let us know if there's anything else we can help with at the moment!

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